Site Coordinator Profile for LOS (Updated)
We are looking for a person that will oversee the IT products and services for End Users at the Office. These products and services include, but are not limited to, Printing, On Site Support, Videoconference, Digital Signage, Connectivity, and local and global projects related to site activities that engage IT technology and services. This coordinator will work closely with the IT local and global teams and the LOS regional managers to ensure a strong focus on the quality of service provided by ETF DW&C. We are seeking a candidate with knowledge and experience in all the aforementioned areas.
Role Purpose
The Site Coordinator ensures effective coordination and delivery of IT support and end-user services at client's local offices. The role serves as a key liaison between onsite teams, regional LOS managers, and global IT functions to maintain high service quality, compliance, and operational excellence.
Key Responsibilities
Skills & Competencies
Performance Metrics
Area
KPI
SLA
Delivery & Execution
Schedule adherence
Deliverables completion
Quality of budget variance justification
Project initiation after approval
Risk and impact response
eNPS from key stakeholders
Reporting & Governance
PMI methodology adherence
Forecast accuracy
Alignment meeting cadence
Action item closure
Monthly budget updates
Stakeholder Engagement
Stakeholder satisfaction score
Business engagements completed as planned
Requirements intake acknowledgement
Feedback loop completion
Continuous Improvement
Lessons learned implementation
Retrospective actions defined
Site Coordinator II • Makati, Philippines
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