Greetings from LanceSoft
Location: Manila
Remote Setup
Permanent Role
Role: Telephony Engineer
Position Summary
We are seeking a hands-on Contact Center Telephony & Virtual Agent Engineer to own, optimize, and modernize our Zoom Contact Center platform. This role will serve as the primary telephony administrator responsible for improving call center operations, enhancing IVR/customer call flows, and implementing intelligent virtual agent capabilities.
The ideal candidate will have strong experience in contact center platforms, VoIP/SIP telephony, IVR design, and operational troubleshooting, along with exposure to conversational AI and virtual agent technologies.
Key Responsibilities
Required Skills
Telephony Engineer • Manila, National Capital Region, Philippines
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