Talent.com
Allianz PNB Life Insurance Inc.
Service Delivery SupportAllianz PNB Life Insurance Inc. • PHL: Makati, PH
Service Delivery Support

Service Delivery Support

Allianz PNB Life Insurance Inc. • PHL: Makati, PH
11 days ago
Job description
Service Delivery Support

JOB OVERVIEW

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Support will maintain, support and act as the main point of contact for an assigned account by building and managing successful relationships with outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.

RESPONSIBILITIES

Responsibilities will include, but are not limited to, the following:

Managing our Third Party Partners (TPP)

  • Assist in managing and developing end to end service delivery considering related TPP service issues
  • Identify root causes and push for mitigation plans to enhance the service delivery
  • Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
  • Document and maintain all relevant information pertaining to TPP (scorecards)
  • Communicate relevant information to key stakeholders to facilitate decision making
  • Lead and support any TPP meetings/calls
  • Participate to TPP business review to give relevant feedback

Members Experience

  • Recognized as the go-to person internally on the assigned account
  • Drive easy, quick and high quality interactions with all touchpoints
  • Drive escalation resolution in a swift and member centric manner
  • Maintain and review the account escalation log up to date with constructive feedback
  • Participate to functional huddles and support any effort on issue resolution
  • Review the members experience and identify any possible operational areas for improvement

REQUIREMENTS

To be successful in this position you will need to have the following skills/ experience:

  • Preferably 4 years+ of optimal Service Delivery experience or account management role
  • Experience in a multinational environment, producing update within tight deadlines
  • Experience in project management and/or data analytics are an advantage
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
  • Comfortable working with numbers

Behavioral Competencies

  • A customer-focused individual with great interpersonal and communicative skills
  • Attention to detail and problem-solving skills
  • Strive for excellent member’s experience
  • Developed interpersonal and communication skills (verbal and written)
  • Attention to detail
  • Great team player with ability to influence others, self-starter and able to work autonomously
  • Experience with AI-driven adaptive learning technologies and data analysis for personalized training.
  • Proficiency in using AI tools for content recommendation, automated assessment, and feedback.

99215 | Operations | Professional | n.a. | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Create a job alert for this search

Service Delivery Support • PHL: Makati, PH

Similar jobs

Technical Support Team Lead

Dealer Luxmanila, national capital region, ph

Technical Support Team Lead — Dealer Lux.We’re looking for someone sharp, organized, and technically confident to help lead support operations for our dealership websites.This is not a basic custom... Show more

 • Promoted

Technical Support & Service Specialist

ProSun Internationalmakati city, national capital region, ph

Technical Support & Service Specialist.Remote | US Time Zone | Contract-Based.This role requires troubleshooting physical/electrical equipment and is not a traditional customer service or software ... Show more

 • Promoted

L1 Resource – Chat Support

Manpower (Philippines)national capital region, ph

At least 1–2 years of direct chat-based customer support experience.Proven experience troubleshooting issues without reliance on phone support.Common productivity software and email platforms.Remot... Show more

 • Promoted

Customer Support for Card Services - Crypto Focus

Extend Your Teammanila, national capital region, ph

Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools.Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value)... Show more

 • Promoted

Managed Services Delivery Lead

Indra Groupnational capital region, ph

Own the overall delivery of managed services eg infrastructure applications end user mgmt Ensure compliance with SLAs KPIs and contractual obligations.Monitor service performance and drive correcti... Show more

 • Promoted

Retail Service Delivery Head

Security Bank Corporationnational capital region, ph

The Retail Service Delivery Head – Unsecured Lending, leads the Retail IT division’s.The role is accountable for defining and delivering the technology roadmap for unsecured lending using third-par... Show more

 • Promoted

Urgent Hiring | Onsite Support Service Desk - Mobile Management

Genpactnational capital region, ph

Ready to build the future with AI?.At Genpact, we don’t just keep up with technology—we set the pace.AI and digital innovation are redefining industries, and we’re leading the charge.Genpact’s AI G... Show more

 • Promoted

Service Delivery Support Coordinator

EastvantageTaguig City, National Capital Region, PH

As a Service Delivery Support Coordinator, the main duty is to perform tasks with utmost accuracy to support the Service Delivery for Ethan's customers.The role is responsible for the execution of ... Show more

Service Delivery Team Lead

Risewave Consulting, Inc.national capital region, ph

Lead, mentor, and develop a team of technical professionals to ensure high performance, engagement, and retention.Oversee day-to-day service delivery operations, ensuring adherence to SLAs, KPIs, a... Show more

 • Promoted

Service Delivery Manager

Stratpoint Technologiesnational capital region, ph

We are trusted, modern technology leaders in:.Cloud Consulting and Managed Services.Data Engineering and Analytics.Artificial Intelligence and Machine Learning.We use technology to enrich experienc... Show more

 • Promoted

IT Service Delivery Manager

Hemmersbachnational capital region, ph

Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully.Serve as operational custom... Show more

 • Promoted

IT Service Delivery Senior Manager | Hybrid - Up to 220K Salary

RecruitNest ConsultingTaguig, Metro Manila, Philippines
Quick Apply

Position Type: Experienced - Senior Manager/Head.Employment Type: Full-Time, Permanent (Direct Hire).Work Setup & Location: Hybrid (3-4 days onsite per week) - BGC, Taguig.Work Schedule: Weekdays; ... Show more

Shared Services Delivery Head

EastWest BankMakati City, Metro Manila, Philippines
Quick Apply

Senior Assistant Vice President.In this role you will lead the end-to-end delivery of cross-functional technology solutions through a shared services model, ensuring alignment with enterprise goals... Show more

Training Manager (Helpdesk Customer Support)

Our ClientsMetro Manila, Metro Manila, Philippines
Quick Apply

Our organization is seeking a strategic and technically proficient.In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the high-level skills nece... Show more

Information Technology Service Delivery Manager

Curran Daly + Associatesmakati city, national capital region, ph

Provide direction and oversight to the IT Client Success team, including Implementation Specialists.Maintain direct accountability for client relationships, outcomes, and overall satisfaction.Imple... Show more

 • Promoted

Service Delivery Manager

ECLAROnational capital region, ph

Role Title: Service Delivery Manager (Onsite).ECLARO is an award-winning global professional services firm headquartered in New York City, with a strong presence across the U.Canada, UK, Ireland, A... Show more

 • Promoted

Service Delivery Manager

TEKsystemsnational capital region, ph

The Service Delivery Manager is a delivery leadership position in the organization in which the individual manages one or more projects/project teams/programs at a time.This role is responsible for... Show more

 • Promoted

Senior Customer Support Manager - Payments / Financial Services / Crypto

Paymonadetaguig city, national capital region, ph

Paymonade delivers cutting-edge payment technology solutions worldwide, spanning 108 countries and territories.Supporting 38 fiat currencies, hundreds of payment methods, and a wide range of crypto... Show more

 • Promoted

Service Excellence Manager | Dayshift | AU Telco

Probe CXnational capital region, ph

You will lead transformation initiatives, embed a culture of continuous improvement, and ensure measurable impact through.Lead and deliver process improvement and transformation initiatives across ... Show more

 • Promoted

AR Support

MicroSourcingMetro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more