Talent.com
dnata Travel Group
Call Center Representative ( Travel Account)dnata Travel Group • Clark Freeport and Special Economic Zone, Central Luzon, Philippines
Call Center Representative ( Travel Account)

Call Center Representative ( Travel Account)

dnata Travel Group • Clark Freeport and Special Economic Zone, Central Luzon, Philippines
10 days ago
Job description

Job Purpose:


This fast-paced role offers a great opportunity for goal and process-driven people with a fine eye for detail to support key operational tasks including, but not limited to. As a contract loading analyst, you will be involved with assisting new and existing partners/hotels with content loading (adding property amenities, photos, star ratings and hotel data such as name and location), room type and rate plan creation, promotion loading, partner service issue management, payment, and accounting issues. Involved with more in-depth checking of the contracts, which includes verifying whether new and existing partners/hotels are loaded correctly.


Minimum requirements:


  • Applicants must be willing to work and relocate to Clark, Pampanga.
  • Applicants must be a Filipino citizen or have a relevant residence status.
  • High school diploma/GED required (College degree preferred)
  • Minimum 6 months experience required in any industry.
  • Preferably Travel, IT and Accounting related courses.
  • Must be keen to details and problem-solving skills.
  • Must have a minimum of 30 WPM typing speed.
  • Must have very good written communication skills.
  • Proficiency in Microsoft Word, Excel, and Outlook required.
  • Strong English editorial skills is a plus.
  • Must be willing to work on shifting schedule.
  • Must be willing to work on holidays and weekends.


Key Responsibilities and Accountabilities:


  • Collect and verify information related to room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact details. This entails collaborating with department heads to gather the required data and completing a checklist to ensure comprehensive information collection.
  • Gain a thorough understanding of various hotel/property types and their services and amenities.
  • Exercise sound judgment within the limits of authority, supporting superiors in decision-making, escalating issues when necessary, and taking appropriate action to meet business requirements.
  • Demonstrate exceptional ability to manage multiple tasks concurrently with high effectiveness.
  • Display problem-solving skills by making independent decisions, actively listening, and communicating clearly and succinctly.
  • Exhibit flexibility and a willingness to assist as directed by the Line Manager/Team Leader.
  • Thrive in a fast-paced, multitasking environment.
  • Possess excellent organizational skills and meticulous attention to detail, with a strong focus on process, identifying trends, and conducting root cause analysis.
  • Collaborate with the Team Leader and Purchasing Manager to coordinate and discuss any discrepancies in contracts, ensuring avoidance of misinterpretations, as well as addressing errors or limitations that impede contract loading and diligently following up until resolution is achieved.
  • Work diligently to achieve daily/weekly objectives, ensuring all tasks are completed to high-quality standards, and strive for continuous improvement.
  • Review the rates and data entered in the system, making necessary corrections as needed.
  • Collaborate with the relevant Product Manager to address any inconsistencies found in hotel contracts, aiming to prevent misunderstandings.
  • Conduct thorough testing of contracts to verify the accuracy of the entered data.
  • Ensure that all required documents are received and appropriately filed.
  • Update room inventories, including stop sales, room allocations, and top-ups.
  • Confirm that approved transactions are live and visible on both B2C and B2B channels.
  • Regularly check travel websites and booking channels to ensure accurate rate loading and market visibility of hotels and services.
  • Perform related duties may be assigned


Salary: 22K All-in Package

Benefits: HMO Day 1, Life Insurance, Dubai Life Insurance, 20% Night Differential, Free Shuttle, 30 days paid leaves.

Create a job alert for this search

Call Center Representative ( Travel Account) • Clark Freeport and Special Economic Zone, Central Luzon, Philippines

Similar jobs

Call Center Representative ( Travel Account)

dnata Travel Groupcentral luzon, ph

This fast-paced role offers a great opportunity for goal and process-driven people with a fine eye for detail to support key operational tasks including, but not limited to.As a contract loading an... Show more

 • Promoted

Branch Collections Associate (Angeles)

City Savings Bankcentral luzon, ph

Branch Collection Associate (BCA).He also monitors non-performing loans and takes appropriate actions in reducing it.Achievement of the collection targets as well as operational targets and Key Per... Show more

 • Promoted

Data Center Technician Philippines Onsite

RM Staffing B.V.Mabalacat, 03, PH

This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Rates vary based on experience level and project complexity.Emergency and after-hours work m... Show more

Travel Consultant

dnatacentral luzon, ph

Applicants must be willing to work and relocate in Clark, Pampanga.Applicants must be a Filipino citizen or have a relevant residence status.High School Diploma / GED required (College Degree is pr... Show more

 • Promoted

Sales Development Specialist Data Center Services (APAC timezone)

RM Staffing B.V.Clark, 03, PH

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

Senior Account Manager

GAIC Professional Services Inc.central luzon, ph

We are looking for Senior Account Manager to join our team who is willing to be based in Angeles-Clark or Subic area.The successful candidate will be the primary owner of these client relationships... Show more

 • Promoted

Supervisor Operations - Collection

iQor Philippinescentral luzon, ph

Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.Hiring, training, and preparing call center representatives to res... Show more

 • Promoted

Sales And Marketing Specialist

Office Beacon LLCcentral luzon, ph

We are seeking a driven and personable Virtual Sales & Marketing Support Representative that thrives at the intersection of customer engagement and digital outreach.In this role, you will be the fi... Show more

 • Promoted

Customer Service Associate

Sutherlandcentral luzon, ph

As a Customer Service Associate for our Personal & Business Banking account, you’ll connect with small business owners to support their goals, provide personalized lending solutions, guide them thr... Show more

 • Promoted

Relationship Officer (Wealth Management)

Chinabank PHcentral luzon, ph

Responsible for managing full-service banking relationships while providing exceptional customer experience to a portfolio of high net-worth customers; acquire new relationships through direct pros... Show more

 • Promoted

Global Client Account Manager

TRTcentral luzon, ph

THIS ROLE IS TOTALLY A WORK FROM OFFICE ROLE.NO APPLICANTS REQUESTING WORK FROM HOME WILL BE CONSIDERED**.The purpose of the TRT Client Account Manager (CAM) is to provide Service Delivery led busi... Show more

 • Promoted

Regional Collections Team Lead (Angeles)

City Savings Bankcentral luzon, ph

Regional Collection Team Leader.Lead, supervise, and motivate regional collections personnel to achieve collection and recovery targets.Monitor delinquent accounts and implement effective collectio... Show more

 • Promoted

Client Service Associate (Angeles / Clark Area)

BDO UnibankClark, central luzon, ph

Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services.Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, an... Show more

 • Promoted

Property Specialist

Alveo Landcentral luzon, ph

The Real Estate Salesperson will be responsible for marketing and selling Alveo Land’s real estate portfolio, including condominiums, residential lots, office spaces, and commercial properties in t... Show more

 • Promoted

Branch Collections Associate (Balanga)

City Savings Bankcentral luzon, ph

Branch Collection Associate (BCA).He also monitors non-performing loans and takes appropriate actions in reducing it.Achievement of the collection targets as well as operational targets and Key Per... Show more

 • Promoted

Personal and Commercial Lines Insurance Support

Office Beacon LLCcentral luzon, ph

We are looking for a detail-oriented Insurance Back Office Support Specialist to assist with personal and commercial insurance operations for US-based clients.This role requires strong organization... Show more

 • Promoted

Duty Manager

Filinvest GroupMabalacat City, Pampanga, Philippines
Quick Apply

Quest Plus Conference Center Clark.The Duty Manager represents hotel management on a daily basis, ensuring smooth and efficient operations across all departments.This role supports the Front Office... Show more

Customer Advisor - New Accounts (Clark, Angeles)

Security Bank CorporationClark, central luzon, ph

Customer Advisor - New Accounts.You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products.... Show more

 • Promoted

Supervisor Operations - Call Center

iQorcentral luzon, ph

Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.Hiring, training, and preparing call center representatives to res... Show more

 • Promoted

Call Center-Quality and Compliance Analyst (Collection)

iQorcentral luzon, ph

Supports global compliance initiatives related to Records Management, Integrity Hotline, Anti-Corruption, Litigation.Works with and supports Quality Senior Manager’s on Reports, Regulatory and Audi... Show more