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Senior Apple Systems & Workspace AdministratorPoint • Taguig, National Capital Region, Philippines
Senior Apple Systems & Workspace Administrator

Senior Apple Systems & Workspace Administrator

Point • Taguig, National Capital Region, Philippines
6 days ago
Job description

ROLE OVERVIEW

Summary:

  • Own full lifecycle management and day-to-day IT operations for Point Manila and globally, with a focus on Apple/macOS device management using Jamf Pro and Google Workspace administration.
  • Lead OS/software patching, security policy enforcement, and automation of provisioning and deployment workflows.
  • Leverage and evaluate AI tools to improve IT operational efficiency and team productivity.
  • Ensure deliverables are met for IT support inquiries and projects for all Point staff globally.
  • Possible split schedule between US Pacific Time hours and Manila hours to allow for working with local Manila vendors.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Own full lifecycle management of macOS devices using Jamf Pro; lead OS/software patching using Jamf, Nudge, Automox, etc.
  • Administer and optimize Google Workspace for the organization, including user management, security settings, and integrations.
  • Automate provisioning and deployment workflows (Python, Bash, Zapier, Workato, etc.); proactively identify and implement AI-powered tools to improve IT workflows and team efficiency.
  • Configure new employee SaaS accounts as directed; manage Chrome enterprise profiles and enforce security policies (CIS compliance).
  • Manage IT tickets and escalations using Jira Service Management, ensuring timely resolution within required SLAs; act as a higher-tier resource for complex Apple-related IT issues.
  • Collaborate with security, compliance, and global IT teams; help with other Point IT and IT security projects as directed.
  • Manage IT vendor relationships with local vendors.
  • Document internal IT processes and contribute to team knowledge base.
  • Coordinate onboarding with new employees and contractors; set up and maintain laptops for Point employees in Manila as needed.

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Senior Apple Systems & Workspace Administrator • Taguig, National Capital Region, Philippines

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