Operations Lead — The PHat Chef
📍 Metro Manila, Philippines - REMOTE
💰 ₱30,000 – ₱50,000/month
🕒 Full-time
About The PHat Chef
The PHat Chef is a growing private chef and hospitality company that provides meal prep, private dining, cooking classes, and event experiences across Metro Manila.
As we continue scaling, we’re looking for a strong Operations Lead to help organize operations, support the team, improve systems, and help deliver a consistently excellent customer experience.
This is a leadership role for someone who thrives in fast-moving environments and enjoys solving operational challenges.
What You’ll Do
- Help oversee daily operations and scheduling
- Support and coordinate Ops Assistants
- Handle customer concerns and escalations professionally
- Improve workflows and operational systems
- Help organize high-volume customer communication
- Ensure services are operationally prepared and running smoothly
- Coordinate with chefs and internal teams
- Help reduce operational chaos as the business scales
We’re Looking For Someone Who
- Has strong customer service experience
- Has handled high customer message/chat volume
- Is highly organized and detail-oriented
- Stays calm under pressure
- Thinks proactively and takes ownership
- Enjoys improving systems and workflows
- Communicates clearly and professionally
- Is comfortable making operational decisions independently
- Works well in fast-moving small business or startup environments
Strong Bonus If You Have
- Hospitality or restaurant operations experience
- Startup operations experience
- Concierge/customer experience background
- Experience managing or mentoring a team
- Familiarity with Airtable, Slack, AI tools, or operational systems
- Food industry or chef coordination experience
Why Join Us
We’re building a hospitality brand focused on thoughtful service, operational excellence, and sustainable growth.
This role is an opportunity to grow into a key operational leader within the company and help shape how PHat Chef scales over the next few years.
If you enjoy operations, problem-solving, customer experience, and building systems in a fast-moving environment, we’d love to hear from you.
📩 Send your resume and a short introduction to: thephatchef.ph@gmail.com