L3 Technical SUpport

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

NCR’s self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves travel, healthcare, food and hospitality.

Summary:

Level 3 Support Analyst is responsible for providing technical support and troubleshooting services for Retail systems and infrastructure. This includes diagnosing and resolving complex technical issues, managing and monitoring systems, provide guidance and support to end-users.

Responsibilities

• Monitor Service Request System (SRS) incident management queue.
• Analyzes incidents to identify service restoration actions to be taken. Incident investigation and diagnosis (including resolution where possible)
• Create problem records and perform root cause analysis.
• Takes incident resolution actions to restore service to customers.
• Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
• Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
• Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
• Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices. Performs miscellaneous job-related duties as assigned.

Qualifications and Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 4years of hands-on experience working in support environment providing Level 2 and Level 3 support.
• Database management – Microsoft SQL Server, SQL Queries
• PowerShell scripting
• Object Oriented and .NET Programming (advantage)
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve moderately complex computer and network problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Good interpersonal and customer relation skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job