Essential Responsibilities:
Ecosystem Management Orchestrate and manage 3rd-party service providers (Facilities, Janitorial, Security, Utilities, and IT) to ensure all physical infrastructure meets or exceeds global standards and operational KPIs.
Site Resiliency & BCP Serve as the Chairman of the Crisis Management Team. Own the end-to-end development, testing, and execution of site-wide BCP strategies to ensure business stability during disruptions.
Regulatory Compliance & Health Safety (EHS) Guarantee audit-readiness and full adherence to local labor laws (DOLE), fire safety standards, and environmental regulations. Oversee the Safety Officer function to maintain a zero-incident workplace.
Internal Communications Strategy Design and lead the site-wide internal "voice" strategy. Partner with HR to execute high-impact engagement campaigns, town halls, and crisis messaging. Ensure all communications are consistent, culturally resonant, and address "MyVoice" objectives. Craft executive-level presentations and briefings that communicate the sites performance and strategy to global stakeholders.
Executive Operations Advisory & Execution Oversee the cadence of leadership meetings, ensuring agendas are aligned with strategic priorities and that action items are tracked to completion. Act as a thought partner to the Site Director, translating high-level vision into actionable workstreams across Shared Services.
Stakeholder Management Serve as a proxy for the Site Director in internal and external engagements, managing critical relationships with executive leadership and cross-functional teams.
Financial Stewardship & Administration Direct the Facilities and Events OPEX budget. Drive working capital improvements through tactical vendor negotiations and continuous process optimization.
Qualifications: Bachelors degree in Business Administration (major in Operations or Management), or Communications/Public Relations or related fields
Minimum five (5) years cumulative experience in Facilities / Administration / Workplace management
Strong executive communication skills (interpersonal and presentation, written and verbal)
Proven ability to influence and collaborate with executive-level leadership and cross-functional teams
Proven BCP and crisis management exposure
Expertise in contract management, SLA/KPI definition, and conducting regular Business Reviews (QBRs) with service providers
Experience in BPO / Shared Services environment preferred
Intermediate skills in utilizing Workplace Management Systems (IWMS) or Enterprise Communication tools (e.g., SharePoint, Yammer, or Workday).
Preferred Qualifications: Ability to work in a dynamically changing, fast-paced environment while remaining organized with strict attention to detail
Ability to meet deadlines and produce user-satisfaction results
High level of customer focus and ability to maintain a positive attitude at all times
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Self-directed, positive and ethical role model able to work with minimal supervision
Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dovers Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards
