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SIAM Service Delivery LeadTata Consultancy Services • Taguig, National Capital Region, Philippines
SIAM Service Delivery Lead

SIAM Service Delivery Lead

Tata Consultancy Services • Taguig, National Capital Region, Philippines
2 days ago
Job description

Desired Competencies (Technical/Behavioral Competency)

Must-Have

  • 10-12 years of experience in implementing Service Integration and Management process
  • Excellent Service Integration Process knowledge
  • Manage cross-vendor activities like major incidents, RCAs, changes, releases etc.
  • Excellent Verbal & Written communication skills
  • Excellent coordination and stakeholder management skills
  • ITIL certification

Good-to-Have

  • Basic understanding of ServiceNow tool
  • Basic confluence tool knowledge


SN

Responsibility of / Expectations from the Role

1

Implement Service Integration and Management processes across vendors

2

Act as the integrator for cross-vendor collaboration

3

Manage cross-functional and cross-supplier interactions and collaborations

4

Review process compliance regularly, identify gaps and provide recommendations for improvements

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SIAM Service Delivery Lead • Taguig, National Capital Region, Philippines

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