Talent.com
SuperStaff
Intake Specialist (Customer Service Representative - Healthcare)SuperStaff • Makati City, Metro Manila, PH
Intake Specialist (Customer Service Representative - Healthcare)

Intake Specialist (Customer Service Representative - Healthcare)

SuperStaff • Makati City, Metro Manila, PH
8 days ago
Job type
  • Quick Apply
Job description

We are looking for an experienced Intake Specialist to be the first point of contact for our patients. This role focuses on guiding patients through the intake process while driving appointments and clinic growth. You will guide patients through the initial intake process — collecting pertinent information, verifying insurance eligibility, educating them about our treatment offerings, and supporting them throughout their care journey.

This is a front-end role that blends patient advocacy with sales. You will be instrumental in driving clinic revenue while ensuring patients feel heard, informed, and supported.

Key Responsibilities

  • Handle incoming patient inquiries via phone, email, and SMS with professionalism and empathy
  • Conduct patient intake, collect information, and verify insurance eligibility
  • Schedule consultations and manage follow-ups
  • Educate patients on treatment options and guide them to the next steps
  • Maintain and update CRM and tracking systems
  • Follow up with leads and patients to ensure completion of appointments and continuity of care
  • Support post-treatment check-ins and patient concerns

Requirements

  • At least 4 years of experience in intake, patient coordination, or similar role
  • Strong communication skills (phone, email, and messaging)
  • Ability to handle sensitive conversations with professionalism
  • Experience using CRM systems and managing pipelines
  • Highly organized with strong attention to detail
  • Comfortable balancing patient care and sales targets
  • Willing to work on site: Ayala, Makati / Clark, Pampanga

Nice to Have

  • Background in healthcare or mental health settings
  • Familiarity with ketamine, Spravato, or similar treatments

Benefits

  • Salary: 36,000 - 40,500
  • Work Setup: Onsite
  • Work Schedule: Night Shift
  • Legal Benefits:
    HMO with 1 free dependent upon hire
    Life Insurance
    20 PTO credits annually
    10% Night Differential
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning

Create a job alert for this search

Intake Specialist (Customer Service Representative - Healthcare) • Makati City, Metro Manila, PH

Similar jobs

Senior Support Specialist

MicroSourcingMetro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Harton Corporate Center, Paranaque.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash c... Show more

Customer Support Specialist

Activate Talentquezon city, national capital region, ph

Customer Support Agent (Gorgias).Activate Talent is looking for a Customer Support Agent with hands-on Gorgias experience to support fast-growing ecommerce brands.Responsibilities include managing ... Show more

 • Promoted

Service Desk Specialist

Unisysnational capital region, ph

Location: City net, Mandaluyong (near MRT Shaw station).Work Arrangement: Fully On-Site and Shifting schedule.For the Service Desk position, you will be handling clients from different countries li... Show more

 • Promoted

Intake Specialist

Revayapasig city, national capital region, ph

Monday to Friday, 10:00 AM–5:30 PM Pacific Time (with a 30-minute unpaid break), and Saturday, 10:00 AM–3:00 PM Pacific Time (totaling 40 hours per week).We are seeking a detail-oriented and confid... Show more

 • Promoted

Implementation QA

MicroSourcingQuezon City, Metro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Location: Eastwood, Quezon City.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conv... Show more

Implementation Specialist

MicroSourcingMetro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more

Managed Service Request Specialist (B2B AU Telco)

MicroSourcingTaguig, Metro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Managed Service Request Specialist (B2B AU Telco).Be a part of something big at MicroSourcing!.We're building a new team to support a dynamic challenger i... Show more

Complex Claims Specialist

Harris Computerantipolo city, calabarzon, ph

This role involves analyzing medical and billing data, ensuring compliance with policies, and coordinating with multiple stakeholders to achieve accurate and timely claim resolution.Proactively man... Show more

 • Promoted

Team Leader – Healthcare

Datamatics Careers- Philippinesnational capital region, ph

We are seeking an operational and compliance-driven Customer Support Team Lead to oversee our dedicated contact center team for the Datamatics account.In this role, you will lead a team of agents h... Show more

 • Promoted

Inside Sales Representative (Closer) – RCM - US Healthcare

Credex Healthcareantipolo city, calabarzon, ph

Inside Sales Representative (Closer) – US Healthcare - RCM (medical billing or credentialing).We are seeking a motivated and results-driven.RCM (medical billing or credentialing).Inside Sales Repre... Show more

 • Promoted

Healthcare Customer Service Representative

R1 RCMnational capital region, ph

We are hiring for Healthcare Customer Service Representatives for BGC!.What will you do in this role?.You will be responsible for providing expertise and excellent customer service support that mee... Show more

 • Promoted

Crowd Healthfunding Specialist (05082026 - PTCS - FS)

RippedboxstationManila, Metro Manila, Philippines
Quick Apply

Crowd Healthfunding Specialist.Research, source, and identify potential retail investors through online platforms and databases.Qualify leads based on target investor criteria and engagement potent... Show more

Insurance A/R Follow up Specialist

Remote Ravencaloocan city, national capital region, ph

This is a focused, high-volume outbound calling role.You will spend the majority of your day on the phone with insurance carriers — checking claim status, resolving denials, gathering information, ... Show more

 • Promoted

Support Provider Specialist

MicroSourcingQuezon City, Metro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Work setup: Onsite | Day shift.Location: Eastwood, Quezon City.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependent... Show more

Customer Service Specialist

TPnational capital region, ph

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.Make outbound calls ... Show more

 • Promoted

Sales Support Specialist

Clear Healthnational capital region, ph

To complete the application, please fill up this form: https://docs.FAIpQLSdP3N_lVdkB9FhT3G2fxylj0DmeLVRv1Qa6WtLeaNVAeu8HtQ/viewform?usp=dialog.Please note, the role will mostly be remote with up t... Show more

 • Promoted

Insurance Specialist

TPnational capital region, ph

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.Answer customer inqu... Show more

 • Promoted

CRM Specialist (Accounting)

MicroSourcingQuezon City, Metro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more

Customer Service Representative - Healthcare

MicroSourcingMetro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Position: Customer Service Representative - Healthcare.Work setup: Onsite | Night shift.Location: Eastwood, Quezon City.Enjoy above-market compensation, h... Show more

Implementation Specialist

Confidentialnational capital region, ph

The Implementation Specialist plays a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform.This position is instrumental in drivin... Show more