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Risewave Consulting, Inc.
Customer Care Specialist - URGENT HIRINGRisewave Consulting, Inc. • Taguig, National Capital Region, Philippines
Customer Care Specialist - URGENT HIRING

Customer Care Specialist - URGENT HIRING

Risewave Consulting, Inc. • Taguig, National Capital Region, Philippines
3 days ago
Job description

Job Description


We are hiring Customer Care Specialist to support members with healthcare and pension benefit inquiries, enrollments, and account updates through phone, email, and chat support.


Responsibilities:

  • Assist customers with healthcare and benefit-related concerns
  • Provide support via phone, email, and chat
  • Explain benefit information clearly and professionally
  • Maintain accurate customer records and documentation
  • Handle confidential information with care and discretion
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
  • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member
  • Perform other duties as assigned


Qualifications:

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
  • 2-3 years of Customer Service experience in an inbound Service Center/BPO industry
  • Strong computer skills with the ability to toggle between various systems/windows
  • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
  • Ability to work in a structured environment – adhering to and following protocols
  • High level attention to detail, multi-tasking, and ability to organize work
  • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
  • Ability to work autonomously in a self-paced, self-motivated team environment
  • Ability to understand and follow oral and written instructions
  • Must have excellent attendance and be punctual to work
  • Experience working in a customer service environment, in a global company/ matrixed environment
  • Willing to work onsite in Taguig
  • Seasonal/Project based employment
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Customer Care Specialist - URGENT HIRING • Taguig, National Capital Region, Philippines

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