Customer Concierge & Executive Assistant (Construction, Trades & B2B Client Services)

About the Role

We are seeking a Customer Concierge & Executive Assistant to represent a premium Australian brand. This is not a sales role. Instead, it combines Receptionist, Executive Assistant, and Client Services responsibilities with light administration and CRM support.

You will be the first point of contact for architects, builders, designers, contractors, suppliers, business owners, and premium residential customers. Your role is to confidently handle inbound calls, quickly understand enquiries, gather accurate information, manage expectations, and route enquiries to the right person.

The successful candidate will be a polished communicator who can professionally represent the brand from day one.

Key Responsibilities

• Serve as the frontline representative for premium Australian clients in construction, trades, and professional services.
  

• Answer inbound calls with confidence, clarity, and professionalism.
  

• Understand customer enquiries, gather accurate details, and manage expectations.
  

• Route enquiries to the correct team member or department.
  

• Provide Executive Assistant support to senior leaders.
  

• Maintain CRM records (HubSpot, Salesforce, or similar).
  

• Handle difficult conversations with tact and professionalism.
  

• Support administration and light sales support tasks as required.
  

Requirements

Mandatory Requirements

Candidates must meet all of the following:

• ✅ Minimum 3+ years supporting Australian clients.
  

• ✅ Minimum 3+ years in a customer‑facing role (Receptionist, EA/PA, Client Services Coordinator, Service Coordinator, Customer Experience Coordinator).
  

• ✅ Experience supporting Australian businesses in a B2B environment.
  

• ✅ Background in construction, trades, architecture, engineering, building suppliers, or professional services firms.
  

• ✅ Strong inbound phone experience.
  

• ✅ Excellent written and verbal English.
  

• ✅ Proven ability to handle difficult conversations and manage customer expectations.
  

• ✅ CRM experience (HubSpot, Salesforce, or similar).
  

Ideal Candidate Background

We are targeting candidates currently working as:

• Construction Receptionist / Administrator
  

• Executive Assistant supporting a builder or construction firm
  

• Client Services Coordinator / Service Coordinator
  

• Front Office Manager
  

• Customer Experience Coordinator
  

The closer your background is to construction, trades, architecture, or premium B2B services, the stronger your fit.

What We’re Looking For

• 70% Communication / Reception / Client Services / EA
  

• 20% Administration / CRM
  

• 10% Sales Support
  

We are prioritizing quality over quantity. Strong communicators who can confidently engage demanding architects, builders, and business owners are essential.

Why This Role?

• Represent a premium Australian brand in construction and design.
  

• Work with high‑value clients in a professional, service‑oriented environment.
  

• Remote / WFH flexibility.
  

• Opportunity to grow into a long‑term role with a respected company.
  

Benefits

• Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for five consecutive years!)
  
• Work with an innovative company delivering cutting-edge solutions across multiple industries
  
• Lead a team in a fast-paced, high-growth environment
  
• Competitive salary with opportunities for career advancement
  
• Collaborative, forward-thinking work culture
  
• 21 leave credits plus all client-based holidays
  
• HMO coverage with dependent benefits
  
• Exposure to world-class leadership from both local and international supervisors