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Offsure Global Outsourcing INC.
Junior Technical Support Engineer - Work From HomeOffsure Global Outsourcing INC. • Angeles City, Pampanga, Philippines
Junior Technical Support Engineer - Work From Home

Junior Technical Support Engineer - Work From Home

Offsure Global Outsourcing INC. • Angeles City, Pampanga, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

Role Overview:

As a Junior Technical Support Engineer, you will support the Technical Engineering team in delivering high-quality technical solutions and services. Under the guidance of the Team Leader and senior team members, you will assist with incident management, troubleshooting, installations, and documentation. This is a development role designed to build your technical skills and industry knowledge, with a focus on learning, teamwork, and customer service.


Key Responsibilities:

  • Assist with managing incident and project queues, escalating issues as required.
  • Support troubleshooting of hardware, software, and operational issues on Alarm, Access Control, and CCTV systems under supervision.
  • Aid field engineers with installation, commissioning, and troubleshooting activities.
  • Liaise with internal stakeholders and external customers as directed by the Team Leader or senior engineers.
  • Attend client sites with senior staff when required, supporting onsite technical work.
  • Maintain accurate technical documentation and assist with compliance activities.
  • Participate in training and onboarding sessions to develop technical skills and knowledge.
  • Contribute to the evaluation and integration of new technologies as part of the team.
  • Demonstrate a commitment to customer service and continuous learning.
  • Adhere to all Health, Safety, and Environment (HSE) requirements.

Requirements and Competencies:

  • At least 2 years' experience in a technical engineering, IT support, or related field (graduates and trainees welcome).
  • Exposure to security systems, technology, or IT environments is desirable but not essential.
  • Demonstrated willingness to learn and develop technical skills.
  • Basic understanding of Access Control, CCTV, and related security systems (e.g., Integriti,
  • Genetec, Milestone, Axis, Hanwha, Allied Telesis, Cisco SMB, Ubiquiti).
  • Familiarity with Microsoft Products (Excel, Windows OS, Server environments).
  • Willingness to learn new technologies, products, and industry standards
  • Good analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to follow instructions and work collaboratively.
  • Organised, reliable, and able to manage time effectively
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Junior Technical Support Engineer - Work From Home • Angeles City, Pampanga, Philippines

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