Multilingual Helpdesk Technician (German Speaking)Stefanini • Pasay, Philippines

Multilingual Helpdesk Technician (German Speaking)

Stefanini • Pasay, Philippines

30+ days ago

Job description

Job Description
Details:

Provide restorative or maintenance actions to resolve end-user problems.
Responds to end-user problems based on standard procedures.
Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
Process P1/P2 tickets - Issue that needs immediate assistance

Job Requirements Details:

Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Required skill(s): Basic hardware knowledgeBasic software knowledgeBasic networking
Average written and spoken communication skills in one or more languages including but not limited to English and German.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Shift flexibility and schedule adherence are required for the position.

#LI-RT1, #LI-REMOTE

Create a job alert for this search

Multilingual Helpdesk Technician (German Speaking) • Pasay, Philippines

Similar jobs

Sr. SaaS B2B Sales – DE C2/native, attraktive Vergütung

INHUBBERManila, Metro Manila, Philippines

Quick Apply

SaaS B2B Sales Freelancer – DE C2/native, attraktive Vergütung.Erfahrung im Verkauf von erklärungsbedürftiger Software an Unternehmen.Deutsch auf Muttersprach-Niveau / C2.KPI-orientiert und kannst ... Show more

Level 2 Support Technician

HireArchiMetro Manila, Philippines

Quick Apply

MSP company operating in Florida, USA.The Level 2 Support Technician is responsible for resolving escalated technical issues that require in-depth troubleshooting, system administration, and infras... Show more