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PSG Global Solutions
Ready to Own End-to-End Implementations? Join Us as an Implementation ManagerPSG Global Solutions • Makati, National Capital Region, Philippines
Ready to Own End-to-End Implementations? Join Us as an Implementation Manager

Ready to Own End-to-End Implementations? Join Us as an Implementation Manager

PSG Global Solutions • Makati, National Capital Region, Philippines
3 days ago
Job description

The Implementation Manager leads the setup and launch of new client programs within a rapidly scaling organization. As one of the first PSG representatives clients engage with, this role plays a key part in shaping the client experience and building the foundation for long-term partnerships

This is a highly visible, client-facing opportunity with end-to-end ownership of implementation delivery—from scoping and onboarding through go-live and stabilization. Working closely with Sales, Operations, and Client Management, you’ll drive alignment, lead seamless launches, and deliver meaningful client outcomes.


Ideal for someone who thrives in fast-paced, project-driven environments and enjoys leading cross-functional initiatives, managing stakeholder expectations, and turning complexity into execution.


Key Responsibilities:


  • Lead client onboarding and implementation kickoff activities
  • Develop and manage implementation project plans and timelines
  • Coordinate tasks and deliverables across internal teams
  • Facilitate project reviews with clients and leadership
  • Identify risks early and drive mitigation strategies
  • Manage client expectations and ensure alignment on scope and deliverables
  • Drive projects to successful completion while maintaining timelines and quality standards


Qualifications:


  • Proven track record in end-to-end implementation lifecycle (discovery, planning, execution, go-live, and hypercare)
  • 5+ years of experience in Implementation or Project Management
  • Strong experience in client-facing roles, acting as primary point of contact during implementations
  • Background in BPO, RPO, HR Tech, CCaaS, or staffing environments (preferred)
  • Demonstrated ability to manage multiple concurrent client implementations with competing priorities
  • Strong capability in cross-functional coordination across operations, recruitment, product, and technology teams
  • Proven ability to identify risks, drive resolution, and ensure on-time, high-quality delivery outcomes
  • PMP certification or equivalent project management certification is highly preferred
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Ready to Own End-to-End Implementations? Join Us as an Implementation Manager • Makati, National Capital Region, Philippines

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