IT Software Asset Management Analyst

Key Responsibilities

• Manage non-catalogued software requests end to end through ServiceNow
• Review requests to identify license reuse or reclamation opportunities prior to new purchases
• Obtain and validate vendor quotes, supporting purchase approvals
• Produce and maintain software currency reports, identifying outdated or unsupported software
• Monitor software license compliance positions and support remediation and reclamation activities
• Create, update, and maintain accurate license entitlements in Flexera (or equivalent SAM tools)
• Execute license harvesting and re-harvesting, including uninstall coordination and license pool updates
• Track software installation and usage data to support optimization, reclamation, and cost avoidance
• Ensure alignment between installed software, entitlement records, and usage data to support compliance readiness
• Support ITAM/HAM lifecycle activities, including deploy, transfer, and retirement
• Perform basic CMDB hygiene, including CI creation, updates, and decommissioning
• Produce operational reports on software currency, compliance status, harvesting activity, and savings
• Collaborate with IT, EUC procurement, and operations teams to maintain data quality, control, and accurate records

Required Knowledge & Skills

• Hands-on experience managing software request queues in ServiceNow
• Practical experience with SAM tools (Flexera, Snow, or equivalent)
• Strong Excel skills, including:

o VLOOKUP / XLOOKUP

o Pivot tables

o Data cleansing and reconciliation

• High-level understanding of software licensing models:

o User-based vs device-based

o Subscription vs perpetual

• Experience with license compliance monitoring, harvesting, and reclamation
• Experience working with SCCM, or similar discovery and inventory tools
• Working knowledge of ITAM/HAM and CMDB fundamentals
• Strong attention to data accuracy, reporting, and operational processes

Work Arrangement:

• 2 to 3 days onsite schedule in Mall of Asia Business Complex
• Rotating schedule including graveyard shift