Operations Manager

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Mission:

The Operations Manager is responsible for leading end-to-end service operations, ensuring efficient planning, field service execution, and customer support to maximize customer uptime, operational performance, and service profitability.

Job description:

Service Operations

• Lead daily service operations, including planning, scheduling, dispatching, and field service execution.
• Ensure efficient utilization of service resources and timely delivery of services.
• Manage service workload, backlog, and work-in-progress (WIP) to meet operational targets.

Team Leadership

• Lead and develop Field Service Engineers, Service Managers, planners, coordinators, and support teams.
• Foster a performance-driven, safety-focused, and customer-centric culture.
• Drive employee performance, capability development, and succession planning.

Performance Management

• Monitor and drive service KPIs, including:Response and turnaround timeFirst-time fix rateTechnician productivity and utilizationWIP and backlog managementCustomer satisfaction
• Implement corrective actions to improve operational performance.

Customer & Business Support

• Ensure high-quality service delivery and customer satisfaction.
• Support the resolution of complex customer issues and service escalations.
• Contribute to service revenue growth and operational profitability.

Process & Systems

• Ensure effective use of service management systems, ERP, and CRM tools (SAP preferred).
• Utilize operational dashboards and data analytics to support decision-making.
• Drive continuous improvement initiatives across service operations.

To succeed, you will need

Experience:

• Minimum 8–12 years of experience in service operations, after-sales service, or industrial service environments.
• At least 5 years of leadership experience managing service teams and operational functions
• Proven experience in managing field service operations, planning, scheduling, and customer support functions
• Experience within industrial equipment, compressors, air systems, power equipment, automation, or related industries is highly preferred.
• Experience managing service contracts, maintenance agreements, and aftermarket service activities is an advantage.umen.

Knowledge:

• Strong understanding of field service operations and maintenance practices
• Demonstrated experience in service planning, workforce scheduling, and dispatch management
• Strong knowledge of KPI management and operational performance measurement.
• Proficiency in ERP and CRM platforms (SAP preferred)
• Experience utilizing business intelligence and reporting tools such as Power BI
• Excellent analytical, problem-solving, and decision-making skills.Strong communication, stakeholder management, and customer relationship management capabilities.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Education Requirements:

• Strong understanding of field service operations and maintenance practices
• Demonstrated experience in service planning, workforce scheduling, and dispatch management
• Strong knowledge of KPI management and operational performance measurement
• Proficiency in ERP and CRM platforms (SAP preferred).Experience utilizing business intelligence and reporting tools such as Power BI.
• Excellent analytical, problem-solving, and decision-making skills.Strong communication, stakeholder management, and customer relationship management capabilities.Ability to manage multiple priorities and perform effectively in a fast-paced environment.pline

Nice to Have

• Experience in compressor, industrial equipment, or technical aftermarket service businesses.
• Exposure to remote monitoring and digital service solutions (e.g., SmartLink or similar platforms).
• Background in Lean, Six Sigma, Kaizen, or continuous improvement methodologies.
• Experience managing multi-site or nationwide service operations.

In return, we offer

Benefits upon hire:

• Group Corporate Travel Insurance
• Group Life Insurance
• Meal Allowance
• Mobile Allowance/Mobile Plan
• Online Training Programs
• Personal Accident Insurance
• Service vehicle
• Birthday GC
• Coffee Allowance - Monthly
• Rice Allowance - Monthly
• Medicine Allowance
• Company Events
• HMO
• International Training Programs
• Bigger Regular Holiday Payment
• Uniform
• Christmas Token
• Sick Leave
• Prolong Sick Leave
• Vacation Leave

Benefits upon regularization:

• Christmas Door Prize
• Annual Salary Review
• Medicine Allowance
• Medicine Subsidy (70/30) - Group Hospitalization Plan
• Gratuity Pay
• Salary Loan
• Wedding Gift
• Service Award
• Retirement Plan
• Bereavement Benefit
• Bereavement Leave
• Additional Anniversary Leave

Other Perks:

• Free medical exam
• A friendly, family-like environment
• Plenty of opportunity to grow and develop
• A culture known for respectful interaction, ethical behavior and integrity.
• Access to global Job opportunities, as part of Atlas Copco Group

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