IT Specialist for Network Infrastructure Group

Position Title:

IT Specialist | Network Infrastructure Group

Reports to:

IT Manager/Supervisor | Network Infrastructure Group

Direct Reports:

Department/Campaign:

Information Technology and Infrastructure and Services Group

Position Location:

Eastwood, Ortigas, Bay Area, BGC, Cebu

Position Purpose:

Implements and adheres to the latest IT network practices and standards. The IT Network Administrator aims to create a secure, stable, and high-performance network environment for the business.

Main Activities and Responsibilities:

The IT Specialist for Network Infrastructure Group will be responsible for the following:

• Manage and maintain network infrastructure for all company endpoints

• Ensure the network is compliant with ISO and CIS standards.

• Monitor network performance, troubleshoot issues, and implement solutions.

• Implement security measures and best practices to safeguard the network.

• Collaborate with cross-functional teams to optimize network resources.

Health & Safety of our People

• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.

• Complete all necessary training and compliance requirements and professional development opportunities.

Core Competencies:

• Network Configuration: Proficiency in configuring and managing network devices, including routers, switches, firewalls, and access points.

• Network Security: Awareness of network security best practices, including firewall management, intrusion detection and prevention, and encryption to protect the network from threats and attacks.

• Troubleshooting and Problem Resolution: Proficiency in diagnosing and resolving network-related issues, including connectivity problems, latency, and network outages.

• Network Monitoring: Ability to monitor network performance, traffic patterns, and device health, and respond to alerts and anomalies in real-time.

• Network Design and Planning: Knowledge of network design principles and the ability to plan, implement, and optimize network infrastructure to meet business requirements.

• Network Protocols: Understanding of network protocols (e.g., TCP/IP, DNS, DHCP) and the ability to configure and troubleshoot network communication.

• Documentation and Compliance: Capability to maintain detailed documentation of network configurations, policies, and procedures, and ensure compliance with industry regulations and standards.

Key Skills and Capabilities:

• Network Administration: Configuring and managing network infrastructure effectively.

• Security Management: Implementing security measures and compliance standards.

• Troubleshooting: Rapid identification and resolution of network issues.

• Network Protocols: Proficiency in TCP/IP, DNS, DHCP, and VPN protocols.

• Compliance Expertise: Adherence to ISO and CIS standards.

• Automation: Automation of routine network tasks for efficiency.

• Monitoring and Optimization: Network performance monitoring and resource optimization.

• Collaboration: Effective teamwork and communication with cross-functional teams.

• Documentation: Maintaining accurate network documentation.

• Continuous Learning: Staying updated on IT and network technologies.

Success Factors:

• Network Reliability: Ensuring the network is highly reliable, minimizing downtime and disruptions.

• Security Compliance: Maintaining network security in alignment with ISO and CIS compliance standards.

• Effective Troubleshooting: Swiftly identifying and resolving network issues to maintain uninterrupted operations.

• Efficient Resource Management: Optimizing network resources to ensure peak performance and cost-effectiveness.

• Automation Implementation: Integrating automation to streamline and simplify routine network tasks.

• Collaborative Skills: Building strong cross-functional relationships and effective communication with team members and other departments.

• Documentation Accuracy: Keeping thorough and up-to-date network documentation for reference and troubleshooting.

• Continuous Improvement: Staying current with emerging IT and network technologies for ongoing enhancement.

• Incident Response: Managing and mitigating network incidents effectively to minimize impact.

• Scalability: Preparing the network infrastructure to scale and accommodate business growth.

• No more than 15 minutes tardiness per month

• No more than 1 absence per month

• Proactively communicate to ensure there are no surprises.

• Proactively explores opportunities for improvement.

• Embrace and support change.

Qualifications and Typical Experience:

• 4-6 years of network administration experience

• Excellent written and verbal communication skills in the English language

• Dependable to be at work during assigned shifts and to complete work as expected

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues

• Proven experience in managing cross brand network equipment at scale(minimum 2000 endpoints)

• Experience with documenting procedures

• A Cisco certification such as CCNA is desirable

Other Position Requirements:

• Subject to business demands, additional hours may be required

• Shifting schedules

• Holiday Shifts

Values:

• Curious … I am curious and interested in learning through experience and from others. I proactively aspire to be the best at what I do individually and as part of a team and look for ways for us to be better, better today than yesterday, and better tomorrow than today. I am inquiring and interested and exploring all options.

• Passionate … I am emotionally connected to what I do and how I do it. I am enthusiastic and positive in my communication and focused on my goals and what I need to do to get there. I am excited and eager to contribute to bringing our Probe Vision and Purpose to life. The future excites me and I am driven by excellence.

• Care … I care about what I do and how I am with our clients, their customers and others at Microsourcing. I care about the environment and the community in which I live and work. I respect and celebrate different thoughts, beliefs and experiences to my own. I have a strong interest and concern for human welfare, values and dignity.

• Integrity … I tell the truth and deliver on my promises. I give freely of my trust and do all I can to earn the trust of others through my actions. I seek to understand rather than judge, gossip or make assumptions I do the right thing and what’s best for my team, Probe, our Clients and their Customers. I understand our Probe Code of Conduct is not negotiable and do my best to demonstrate our values consistently.