At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Are you passionate about developing people, driving performance, and creating impactful learning experiences? We're looking for a Senior Trainer who can deliver engaging training programs, identify performance gaps through data, and implement learning solutions that improve business results.
What You'll Do
Facilitate onboarding, refresher, and upskilling programs for employees.
Analyze performance metrics to identify training needs and knowledge gaps.
Design and deliver targeted learning interventions that drive measurable improvements.
Evaluate training effectiveness through post-training assessments and performance reviews.
Maintain and update training materials, documentation, and learning resources.
Partner with Operations, QA, HR, and Clients to align training initiatives with business objectives.
Support continuous improvement through data-driven recommendations and strategic learning initiatives.
Act as a training subject matter expert and provide guidance on complex operational and learning challenges.
What We're Looking For
At least 2 years of training experience in a BPO environment.
Strong facilitation, presentation, and communication skills.
Solid understanding of adult learning principles and instructional design.
Experience using performance data to improve KPIs such as AHT, CSAT, FCR, or quality metrics.
Strong stakeholder management, coaching, and influencing skills.
Proficient in MS Office and Google Workspace.
Ability to thrive in a fast-paced environment and manage multiple priorities.
Must be amenable to start by June 29, 2026
Why Join Us?
Opportunity to influence learning strategy and business performance.
Collaborate with cross-functional leaders and clients.
Be part of a culture that values continuous learning, innovation, and employee growth.
Work Setup
Onsite – Wilcon IT Hub, Makati
Must be amenable to shifting schedules, weekends, and holidays as required by business needs
Occasional travel may be required
Senior Trainer • Makati City MNL Philippines
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