Assistant Manager - Human Resource

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Payroll and Timekeeping Management

• Manages the Timekeeping systemand will act as the main “Administrator”.
• Processes and ensures the accuracy and timeliness of all payroll instructions, payroll registers, bank advice, and company and statutory reports
• Collects data for payroll purposes andfinalizesthe payroll instructions on a semi-monthly basis.
• Prepares the semi-monthly validation report, payroll variancereportsand bank files for approval.
• Liaiseswith all concerned work units/stakeholders includingthethirdpartypayrollservices providerfor any payroll concerns.
• Coordinates with Finance for booking of payroll transactions andclearing-offof other floating items.
• Manage therenewal of contract andCoupaCRA for P&AandInfodyne, will be the point person for these vendors.

Final Pay Administrationand Retirement benefits

• Supervise the processing of employee clearances and final pay computations
• Ensure completeness and accuracy of final pay instructions and approvals
• Oversee release of final pay and related benefits to separated employees
• Prepares the provident fund monthly contributions and sends to the third-party vendor
• Prepares the benefit payment forms for the release of the computationand the funds.
• Sends instructions to thethird-partyvendor once approved by the retirement committee.
• Processestherelease of the benefit fundsthrough the third-party vendor.
• Prepares the SOA file for release to all employees via uploading inmyHR.

HR Operations and Service Delivery

• Formulates and implements HR service standards, including performance metrics, for the HR team
• Formulates and implements Service Level Agreements (SLAs) in collaboration with non-HR work units involved in HR service delivery processes andthird-partyservice providers, and monitors and reviews performance vs. these standards
• Implements andmaintainseffective quality control mechanisms within the team with a strong focus on timeliness, completeness and accuracy of HRtransactions, andintegrity of HR data
• Initiates process improvements topromote operationaland functional efficiency and productivity. Ensures that these processes are documented
• Acts as escalation point for the resolution of complex issues and queries logged with the service delivery team
• Manages the preparation of regular andadhocHR service delivery reports

Reporting and Data Management

• Ensures the regular andaccurateupdatingof records
• Conducts periodic reviews to ensure data integrity
• Analyzes gaps between system capabilities vis-à-vis operational requirements and recommend system enhancements
• Reviews andcontrol systemaccess
• Participates in user acceptance testing (UAT) for new or enhancement of current application systems

HR Systems and Projects

• The person will be involved with projects and will act as a Project Manager for any HR Operations assigned projects.
• Support implementation, testing, and enhancement of HR and timekeeping systems
• Lead orassistin development of HR process documentation and user training
• Drive continuous improvement initiatives within HR operations