Learning Delivery ManagerAlorica • Makati City, Philippines
Learning Delivery Manager
Alorica • Makati City, Philippines
25 days ago
Job description
Job Description:
- Makes recommendations to the client for curriculum and training approach improvements.
- Work with operations to create value added training sessions and materials to meet company and client expectations.
- Partner with Workforce Management, Operations Management, and Recruiting to design and execute staffing ramps during seasonal peak call times.
- Deliver training to management level audiences, including areas such as processes and systems, policies and procedures, behavioral coaching and mentoring, time management, leadership development, etc.
- Drives adherence to Operations Playbook standards.
- Creates a disciplined training organization that mirrors operations and ensures all policies and procedures are correctly managed during new hire training.
- Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management
Job's qualifications - 4 years related training/operations experience, inclusive of 1+ years directly managing staff required.
- 5+ years related training/operations experience preferred.
- Extensive work experience as a Trainer preferred.
- Internal or external training experiences in a service industry, call center environment preferred.
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Learning Delivery Manager • Makati City, Philippines