Customer Success Technicians - Broadband & Ethernet || ONSITE || Up to PHP40K

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.

Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified
  
• HR Asia Best Companies to Work for in Asia 2025
  
• HR Asia Most Caring Company Award 2025
  
• HR Asia Diversity, Equity & Inclusion Award 2025
  

At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.

Join OutForce and build your future with one of Asia’s best workplaces.

About the Team You’ll Join

Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.

Job Overview:

Employment type: Full-time

Shift: UK working hours

Work setup: ONSITE - CEBU OFFICE

Salary: PHP 35,000.00 - PHP 40,000.00

What we offer:

• Competitive compensation package aligned with your skills and experience
  

• Night differential pay to help maximize your earnings
  

• Comprehensive HMO coverage, including a free dependent on Day 1
  

• Permanent work-from-home setup for better work-life balance
  

• Employee referral program with rewarding incentives
  

• 20 days of annual leave, giving you flexibility to manage your time
  

• Engaging team activities and events to keep work enjoyable
  

• Build strong, high-impact connections with key stakeholders across the business
  

• Take part in client engagement initiatives to elevate your professional experience
  

Role Overview:

The Customer Success Technician – Broadband & Ethernet is responsible for the end-to end provisioning of Broadband and Ethernet services. This role ensures accurate, timely, and high-quality service activation while delivering excellent customer experience aligned with Gamma standards. The position is hands-on and operational, supporting customer orders, activations, and provisioning requests.

What We’re Looking For:

• Minimum 2 years’ experience in Broadband or Ethernet provisioning within a telecommunications environment.
  
• Strong preference for candidates with telco provisioning experience.
  
• Understanding of network provisioning workflows and service activation processes.
  
• High attention to detail and strong organizational skills.
  
• Customer-focused mindset with good communication skills.
  
• Willingness to work 100% onsite in Cebu.
  
• Ability to work UK-aligned hours as required.
  
  

What You’ll Be Working On:

• Provision and activate Broadband and Ethernet services in line with defined processes and SLAs.
  
• Manage customer orders from initiation through completion, ensuring accuracy and timeliness.
  
• Coordinate with internal teams and external providers to resolve provisioning issues.
  
• Update systems and documentation to reflect service changes and activations.
  
• Provide high-quality customer service through effective communication and issue resolution.
  
• Adhere to quality standards and participate in quality assurance reviews.
  
• Identify and escalate risks, delays, or service issues to the Team Lead as required.
  
• Support continuous improvement initiatives within the provisioning function.
  
  

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!