IT Application Support Analyst

About Us:

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

IT Support Analyst / Application Support Engineer

Responsibilities

Technical & Functional Support

• Provide Level 3 technical and functional support for calculation and business-critical systems.
• Assist users in troubleshooting system issues and resolving technical concerns.
• Analyze incidents, identify root causes, and recommend effective solutions to improve system efficiency.
• Follow ITIL-based processes for incident, problem, and change management.
• Drive continuous improvement initiatives to maintain system performance, stability, and availability.

Implementation & Deployment

• Perform pre-production setup, system integration, and non-regression testing prior to production deployment.
• Support software upgrades, enhancements, and new implementations.
• Deploy and configure new customer environments and system solutions.
• Provide user support and guidance during implementation activities.
• Conduct user training sessions for new services, features, and system enhancements.
• Develop tools, scripts, and process improvements to streamline support operations.

Projects

• Participate in the development and implementation of new digital services and business solutions.
• Evaluate system specifications and recommend improvements to application maintenance and performance.
• Collaborate with global support, development, and business teams to deliver project requirements.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related field.
• At least 3 years of experience in IT Support, Application Support, System Analysis, Business Analysis, or related roles.
• Strong analytical and problem-solving skills.
• Ability to understand business requirements and translate them into technical solutions.
• Excellent verbal and written English communication skills.
• Strong attention to detail and ability to work effectively under pressure.
• Willing to participate in on-call support rotations when required.
• Self-motivated with the ability to learn independently.
• Strong interpersonal and teamwork skills, with the ability to work in a multicultural environment.

Technical Skills

Required:

• Web and Client/Server Architecture
• SQL Queries and Stored Procedures
• Windows Server Administration
• IIS (Internet Information Services)
• XML
• Database Management Systems (SQL Server)

Nice to Have:

• AWS Cloud Services
• SSIS and SSAS
• MSMQ
• Network Configuration and Troubleshooting

Work Setup

• Hybrid work setup after 4 months

Why Join Us?

• Enjoy competitive pay and benefits, with opportunities to grow your career.
• Be part of a collaborative team where your work is valued and innovation is encouraged.
• Work in a supportive environment that promotes work-life balance and personal growth.

How to Apply:

You may click "Apply for this job" button or you may send your updated resume to kca@geco.asia