Credit & Collections Specialist (Korean Speaker)

The Opportunity

This position works out of Taguig location within the Corporate Finance Services (CFS) division.

The Credit & Collections Specialist will manage accounts receivable for the Korea market, ensuring timely collections, issuing SOA and dunning notices, and resolving disputes. The role focuses on reducing DSO, managing credit-controlled order releases, and supporting customer accounts through close coordination with different stakeholders.

Main Responsibilities

• Prepare and send customer communications including Statements of Account (SOA), refund notifications, and other collection-related correspondence.
• Execute the monthly and ad-hoc dunning process, ensuring timely and accurate follow-ups on outstanding receivables.
• Perform outbound collection calls and proactive follow-ups to customers to secure timely payments and resolve overdue balances.
• Manage an assigned portfolio of accounts, applying appropriate collection strategies and escalation procedures for delinquent accounts.
• Monitor and drive reduction of Days Sales Outstanding (DSO), overdue receivables (especially >90 days), and unapplied cash, while improving aging profiles and % current.
• Ensure all receivables are collected within agreed terms while adhering to professional, ethical, and legal collection practices, including compliance with local (Korea) regulations.
• Perform daily credit order review and release, ensuring orders are processed in accordance with credit limits, risk assessments, and company policies.
• Coordinate closely with Credit Analysts on credit limit reviews, payment term changes, and risk assessments for customers.
• Partner with Sales/Commercial teams to address account concerns, resolve disputes, and align on customer strategies to improve collections and minimize risk exposure.
• Liaise with Local Finance (Korea) to coordinate required documentation and support for collateral, guarantees, or other credit risk mitigation requirements.
• Investigate, analyze, and resolve customer disputes, deductions, short/overpayments, and discrepancies in a timely and accurate manner.
• Review and process account adjustments, refunds, and write-offs (as applicable and approved).
• Maintain accurate customer account records, documenting collection activities, disputes, and resolutions in the system.
• Build and maintain strong relationships with customers and internal stakeholders to facilitate effective communication and faster issue resolution.
• Support achievement of departmental cash collection targets and KPIs, especially DSO and aging metrics.
• Continuously identify opportunities for process improvements to enhance efficiency, productivity, and cost-effectiveness within Credit & Collections operations.
• Assist in audit requests, reporting requirements, and compliance with internal controls and SOX policies (if applicable).
• Provide backup support for other Credit & Collections activities as needed.
• Perform other duties and responsibilities as assigned to support the broader Credit & Collections function.

Experience/Background

• Degree holder in the field of accounting, finance, or have relevant experience is required.
• Proficiency in MS Office Applications – Outlook, Excel, PowerPoint and Word.
• Minimum 2–3 years of experience in Credit & Collections, Accounts Receivable, or Order-to-Cash processes.
• Fluency in Korean (spoken and written) and English is required to support Korea-based customers and stakeholders.
• Previous experience in working with ERP, preferably SAP FI module.
• Experience handling Korea market or working with local customers and finance teams is highly preferred.
• Exposure to credit risk assessment, collections strategy, and dispute resolution is an advantage.