Tele-interviewer (Mandarin Bi-lingual)

Job Description

:

The interviewer's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle).

As a key touch point with the client, responsibilities include

• completing the tele interview,
• arranging for calling back with clients that are not available,
• informing the advisor of updates on the case using CSW and/or over the phone
• Answering the client’s questions about the next step of the process up to transferring the client to other units upon request.

We are an equal opportunity employer and welcome applications from Persons with Disabilities

Job Category:

Call Centre

Posting End Date: