System Administrator I (Midshift)

Job Description

Responsibilities

• Provide an amazing customer support experience.

• Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).

• Handle customer requests with Jira, Slack, and email.

• Receive and respond to incoming IT support requests via Jira, email and Slack.

• Interface and coordinate with other departments and take part in cross-functional projects.

• Document and maintain system administration procedures and policies.

Shift & Schedule Requirements:

• Working Hours: Required to work a weekday mid-shift from 3:00 PM to 12:00 AM (midnight).
• Holiday Coverage: Required to work on public holidays if they fall on a weekday; replacement leave will be provided for working on a public holiday.

Qualifications

Your heroic skills:

• High ability to work independently and as part of a team.

• Analytical, detail-oriented, and creative problem-solving skills.

• Proactive mindset and drive to find and address the root causes.

• High service orientation and ability to see the customer's perspective.

• Good English knowledge

• Completed degree in Computer Science, vocational training in Computer sciences or equivalent.

• Minimum 1 to 3 years of experience in System Administration and IT Tech Support.

• Active Directory, AzureAD, Google Suite, and Slack user management knowledge.

Nice to have:

• Experience working in an International Agile Environment

• Excellent problem-solving and troubleshooting skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• ITIL v4 foundation certification