Production Clerk

About the Job
Location: You must live within 30 minutes of our Angeles City office or be willing to relocate to Angeles City during your employment. Employees are expected to remain within the 30-minute zone.

Office address: 434B Level 2 Oregon Ave. Villasol Subd. Anunas 2009 City of Angeles Pampanga

The Production Clerk is responsible for accurate and timely entry of sales and production orders into the Concept Partners ERP system. This role involves coordinating with internal team members and customers to ensure orders are processed and monitored efficiently with any discrepancies resolved promptly. The Production Clerk will need to be able to communicate effectively across departments and within the Customer Service team to support smooth order fulfilment and customer satisfaction.
Data Entry & Order Coordination Officer is responsible for accurate and timely entry of sales and production orders into the Logo Line Tencia ERP system. This role involves coordinating with internal teams and customers to ensure orders are processed efficiently, stock levels are monitored, and any discrepancies are resolved promptly. The officer will communicate effectively across departments and with the Customer Service team to support smooth order fulfillment and customer satisfaction.
Key Responsibilities:

• Enter new sales and production orders accurately and promptly into the Concept Partners system.
• Demonstrate proficiency in the Concept Partners system and related platforms.
• Communicate special order requirements to Account Managers and other team members before dispatch.
• Verify and compare order data with customer instructions and website information; correct discrepancies.
• Liaise with customers by email to clarify missing information or resolve issues such as stock shortages or price discrepancies.
• Maintain a solid understanding of the customer programs and their benefits.
• Use the Concept Partners website as well as supplier sites to verify pricing and other order details.
• File all relevant email communications and order information into the Concept Partners system.
• Update reports as requested by your supervisor.
• Communicate professionally with customers and remote staff via email and Microsoft Teams.
• Provide feedback on order information supplied by Account Managers.
• Coordinate order-related communications directly with customers when required.
• Work closely with the Production team to support order processing and fulfilment.
• Utilise system modules to monitor and complete order follow-ups, proformas, and related tasks.
• Monitor email accounts and enter orders from Australia-based Customer Service team members, assisting with delivery and lead time requests as needed.

Secondary Duties:

• Additional tasks as assigned to support team operations and improve internal processes.

Skills & Qualifications:

• Strong data entry skills with a high level of accuracy and attention to detail.
• Competency in ERP systems; experience with production/order management systems preferred.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
• Proactive approach to problem-solving and issue resolution.
• Team-oriented mindset with the ability to collaborate across departments and geographic locations.
• Basic proficiency in Microsoft Excel and other office productivity tools.
• Understanding of stock management and customer programs is an advantage.
• Strong data entry skills with a high level of accuracy and attention to detail.
  

Applicants must reside within approximately 30 minutes of the Logo Line Philippines office. This proximity is a key requirement for the role, and employees are expected to maintain this as a condition of their continued employment.

Why Work With Logo Line Philippines Corporation:
Become a regular employee of Logo Line Philippines Corporation, part of a well-established Australia-based business with over 30 years of industry experience.

• Join a growing team of 25+ Filipino staff, predominantly regular employees, and collaborate with 200+ team members across Australia.
• Work with one of Australia’s largest Promotional Products Wholesalers.
• Participate in an annual conference with the entire Philippine team.
• Gain access to ongoing training and professional development opportunities.
• Enjoy monthly performance-based bonus opportunities.
• Paid HMO coverage upon regularisation.
• Long-term role with work-life balance and international team culture.
• Comprehensive salary package, including paid public holidays (20 days), de minimis benefits, income tax, SSS, PhilHealth, Pag-IBIG, enjoy the 13th-month pay, and also maximise tax-exempt benefits, etc.

About Logo Line Australia:

Logo Line kicked off in 1995 in a humble Queensland garage with one mission: help brands create promo that gets remembered. Logo Line is proudly led by Simon Atkinson and Jason Turk. Both started on the ground floor before becoming owners in 2018, and they’ve steered us into a new era while keeping the hands-on, people-first approach that shaped our story. Now, our team of nearly 200 promo nerds runs the show under one roof in Brendale, Queensland. With in-house printing and decorating, we control quality and turnaround times from start to finish. That means you can trust every product to look its best, every time. Our vision is simple: to be the trusted partner that promotional companies call for the bulk of their non-wearable branded merchandise. We know promo inside out — and we love it. At our heart, we’re a people business before we’re a promo business. We build relationships, not just orders, and we’ve been proudly reliable since day one — showing up, doing what we say we’ll do and caring enough to go over and above. Tight deadline? Oddball brief? Tricky print job? We’ll make it happen.