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GEA
Regional Customer Data Steward APACGEA • Muntinlupa City
Regional Customer Data Steward APAC

Regional Customer Data Steward APAC

GEA • Muntinlupa City
29 days ago
Job description

Responsibilities / Tasks

  • Own and monitor customer master data quality for the assigned region for the NPE division
  • Enforce GEA Group and divisional customer data standards, policies, and governance rules
  • Execute and steer deduplication, merging, obsoletion, and cleansing activities
  • Support and coach local customer data stewards and build a regional steward community
  • Act as escalation point for complex customer master data cases (e.g. duplicates, unclear account hierarchies)
  • Support SAP S/4HANA (MDG‑C) and CRM operations and ensure compliance with customer data workflows
  • Support Transform360 data readiness, including data quality monitoring and validation
  • Provide transparency on data quality KPIs, risks, and improvement progress
  • Perform testing of data related changes in CRM/MDG, raise defects, and provide concrete feedback to central product/process teams
  • Document operating procedures/SOPs and work instructions for regional execution (request validation, enrichment rules, approvals, escalation paths), and keep them current
  • Collaborate daily with Sales, Service, Finance and Data Governance counterparts to unblock requests and ensure smooth order to cash handoffs (e.g., correct addresses/VAT to prevent invoice rejections)

Your Profile / Qualifications

  • Experience in master data management, preferably customer master data
  • Good understanding of SAP S/4HANA Customer Master and MDG‑C
  • Experience with CRM, preferably Sales & Service Cloud
  • Experience in a B2B / industrial / project‑based business environment is a plus
  • Strong analytical skills and ability to work across functions and regions
  • Structured, detail‑oriented, and confident in enforcing standards in a matrix organization
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Regional Customer Data Steward APAC • Muntinlupa City

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