Mid Market Customer Growth Executive
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
What this role is all about
As a Mid-Market Customer Growth Executive you will focus on driving client satisfaction retention and business growth by managing and developing relationships with mid-market customers. This entry-level role in Customer Growth is centered on achieving commercial results through effective client management and close collaboration with internal teams. You will act as a key point of contact for clients balancing business performance operational excellence and long-term partnership building. Your work will directly contribute to Infobips growth by expanding existing accounts and maximizing customer value.
What youll do
Build and maintain strong client relationships through regular meetings business reviews strategic discussions and competitive positioning
Act as the focal point for clients by managing business and technical expectations coordinating internal teams and sharing feedback with Product teams
Meet and exceed KPIs related to gross profit cross-sell opportunities and account expansion within existing customers
Collaborate closely with Customer Success to ensure alignment for current and future SaaS business
Ensure proper account setup by working with technical teams on account creation route management and content filtration
Monitor and minimize account health risks in collaboration with Revenue Assurance including financial collections and netting
Analyze and forecast client traffic to drive growth minimize losses and maximize revenue
What makes you a strong fit
At least 3 years of experience in B2B mid-market or SME roles such as account management customer success client relations professional services consultancy or business development
Exposure to CPaaS SaaS or similar technology-driven platforms is advatageous
Educational background in computer science engineering or another IT-related field is a plus
Outstanding professional communication skills in English both written and spoken
Strong administrative analytical and organizational skills with a systematic approach to problem-solving
Why youll love it here Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact. Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5. ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options. Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations. Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path. Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start. International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
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Employment Type : Full-Time
Experience: years
Vacancy: 1