Real Time Adherence Analyst I

Job Description

• Provide professional end-user support via telephone email or web submits
• Provide restorative or maintenance actions to resolve end-user problems
• Responds to end-user problems based on standard procedures
• Track incidents and calls including but not limited to entering data into the database timely and accurately
• May be responsible for ensuring systems are configured properly
• Regularly check read and respond to emails from users management and client

• Prior Tier I help desk experience
• Requires excellent customer service skills
• Solid foundation of Personal Computer experience
• Troubleshooting capability
• Overall knowledge of desktop productivity products
• Ability to work in a team environment
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• May require additional project-specific training
• Experience troubleshooting printers
• Lotus Notes/Office 365 experience
• MacOS & iOS experience

#LI-BA1 #LI-HYBRID

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1