Customer Service Representative - Healthcare Account

Role Overview: We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat promptly and professionally. Resolve customer concerns, providing accurate information and solutions. Maintain a thorough understanding of our products and services to assist customers effectively. Document customer interactions in the CRM system for accurate record-keeping. Collaborate with internal teams to address and escalate unresolved issues when necessary. Meet or exceed performance metrics, including response time and customer satisfaction. Qualifications: High school diploma or equivalent; additional certifications or college education is a plus. Proven experience in customer service or related fields. Excellent communication skills, both verbal and written. Strong problem-solving skills and the ability to remain calm under pressure. Proficient in using computer systems and CRM software. A positive attitude, empathy, and a passion for helping others. How to Apply: If you're ready to make an impact and thrive in a fast-paced environment, wed love to hear from you! Submit your application, including your resume and a brief cover letter, to jobs@elevatecalls.com.