Senior Manager - Project Management / Transitions

The Senior Manager – Project Management / Transitions is responsible for leading end-to-end transition and project management initiatives, ensuring seamless onboarding of new clients, business migrations, process improvements, and operational transformation projects. This role partners with cross-functional teams, clients, and business leaders to deliver projects on time, within scope, and aligned with organizational objectives while minimizing operational risks.

Key Responsibilities

• Lead end-to-end transition projects, including planning, execution, monitoring, and successful project closure.
• Manage client implementations, process migrations, and business transition activities across multiple accounts.
• Develop comprehensive project plans, timelines, risk assessments, and governance frameworks.
• Coordinate with Operations, Quality, Training, IT, HR, Finance, and other stakeholders to ensure project readiness.
• Identify, assess, and mitigate project risks, issues, and dependencies.
• Monitor project milestones, budgets, and resource allocation to ensure successful delivery.
• Establish project governance through regular status meetings, executive updates, and stakeholder communications.
• Drive continuous improvement initiatives to enhance transition methodologies and project management practices.
• Ensure compliance with organizational standards, contractual obligations, and quality requirements.
• Facilitate knowledge transfer, process documentation, and operational readiness before project handover.
• Mentor and coach Project Managers and Transition Leads to build high-performing teams.
• Manage multiple concurrent projects while maintaining quality, timelines, and customer satisfaction.
• Collaborate with senior leadership to support strategic business initiatives and organizational transformation.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Engineering, Information Technology, or a related field.
• Minimum of 8–10 years of experience in project management, transitions, business transformation, or operations.
• At least 3–5 years of leadership experience managing project or transition teams.
• Proven experience handling large-scale client implementations, transitions, or business transformation projects.
• Strong understanding of project management methodologies (Waterfall, Agile, or Hybrid).
• Experience in the BPO, shared services, healthcare, or technology industry is an advantage.
• PMP, PRINCE2, Agile, Lean Six Sigma, or equivalent project management certification is highly preferred.

Required Skills

• Strong project and program management capabilities
• Stakeholder and client relationship management
• Excellent leadership and people management skills
• Risk management and problem-solving
• Budget and resource management
• Strategic planning and execution
• Process improvement and change management
• Exceptional communication and presentation skills
• Advanced proficiency in Microsoft Office Suite and project management tools (MS Project, Jira, Asana, Smartsheet, or similar)
• Strong analytical and decision-making skills

Success Measures

• Successful delivery of transition and implementation projects
• On-time and within-budget project completion
• High client satisfaction and stakeholder engagement
• Minimal transition-related operational disruptions
• Achievement of project quality and compliance standards
• Continuous improvement of project delivery processes