B2C Integration Manager

Description

Serve as the manager-level individual contributor responsible for integrating headquarters and territory execution into a single, aligned strategy-to-results engine. This role owns the integrated roadmap, runs the operating rhythm (planning and performance reviews), and drives governance, decision tracking, and KPI-based execution discipline across HQ and territories—without direct people management.

KEY RESPONSIBILITIES

HQ–Territories strategic alignment & integrated roadmap ownership

• Own and maintain the integrated HQ + territory strategic initiatives roadmap: priorities, milestones, dependencies, owners, and sequencing across functions and geographies.

• Drive cross-functional and cross-territory alignment and closure for Key Actions by surfacing trade-offs (scope, timing, resourcing) and preparing decision options for leadership.

• Lead strategic initiatives that cut across HQ and territories (, operating model enablement, shared capabilities, cross-territory programs) with end-to-end planning and execution oversight.

• Maintain a single source of truth for priorities, status, and decisions; ensure updates are timely, accurate, and usable by both HQ and territory leaders.
  

Strategy execution operating rhythm (leadership cadences and reviews)

• Design and run the B2C Leads weekly cadence

• Build executive-ready review packs that connect progress to outcomes (KPIs, benefits, risks, decisions needed), with consistent reporting standards across territories.

• Capture decisions and actions, assign owners, and drive closure through disciplined follow-up and escalation when required.

• Ensure review forums result in clear commitments and course-corrections, not just status updates.
  

PMO governance & performance management

• Establish and enforce governance standards across HQ and territories: RAID, change management, benefits tracking, dependency management, and escalation pathways.

• Drive KPI-based execution discipline; monitor delivery health (scope/time/budget) and performance outcomes, highlighting trends, root causes, and recommended actions

• Improve and standardize PMO tooling, templates, and ways of working to reduce friction and increase speed/quality across HQ and territories.
  

Manager-level IC expectations

• Operate autonomously with strong judgment; proactively identify risks, misalignment, and decision points.

• Influence senior stakeholders through facilitation, data, and clear decision framing—without relying on hierarchy.

• Maintain executive confidence via high-integrity reporting, crisp narratives, and a predictable operating rhythm.

• Raise execution maturity across HQ and territories through scalable governance and continuous improvement.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed

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