Compliance Data Analytics and Tool Specialist

Job Description

We are looking for a Compliance Data Analytics and Tool Specialist to support Compliance teams (Compliance Program, Export Compliance, Corporate Compliance) with operational tasks. The role contributes to data transparency and continuous improvement by tracking operational performance, supporting reporting and analytics. It also ensures efficient and standardized administration of compliance tools by managing user access, handling tickets, and maintaining high data quality within defined processes and SLAs.

Key Responsibilities

Data Analytics

▪ Prepare and maintain high-quality datasets by performing data gathering, data cleaning, validation, and structured data lookups, ensuring accuracy and consistency for analysis and reporting.

▪ Conduct structured data analysis using established tools (esp. Excel and Power BI) and develop insightful reports and dashboards

User & Access Management

▪ Create, modify and deactivate users across tools (Dragonfly, KYBP, EQS Integrity)

▪ Execute role assignments based on predefined role concepts and approved access requests

▪ Maintain user master data (correct incomplete or inconsistent entries, ensure data quality in systems)

Ticket Administration

▪ Central intake of all tool-related tickets, ticket classification and prioritization

▪ Handling of access requests, technical issues and user inquiries

▪ Coordination with IT/3rd-level-support and Compliance Program team for escalations including status updates to requestors and internal stakeholders

▪ Ensure transparency (ticket progress, expected resolution timelines)

Escalation Handling

▪ Identification and escalation of complex cases, non-standard scenarios, policy deviations

Qualifications

• Bachelor's degree holder in Business, Information Systems/IT, Risk & Compliance or comparable qualification
• 2-4 years of experience as Data Analyst, IT support or system administration
• Expert knowledge of Power BI and Excel
• Advanced knowledge in interacting with international users
• Proficient in using Office 365 applications
• Interest in engaging with Compliance-related topics is desirable
• Functional experience in user and access management processes, handling tickets/incidents and service requests is a plus
• Work with international teams on process improvements, development of KPI and other quality measures
• Able to facilitate team meetings to share best practices, lead process improvement initiative
• Experience in working with international teams
• Understanding of different cultures
• Willing to work mid‑shift schedule, depending on business needs.

Additional Information

• Hybrid work setup
• HMO upon hire
• Values-based culture
• Learning Opportunities

• Ready to drive with Continental? Take the first step and fill in the online application.

Ready to drive with Continental? Take the first step and fill in the online application.