Job descriptionThe Role The Training Enablement Operations Specialist plays a critical role in delivering scalable, high-impact learning experiences by combining training coordination with operational and technical expertise. This role supports the design, deployment, and optimization of training programs through the effective use of digital tools, automation, reporting, and content management systems. The ideal candidate is detail-oriented, analytical, and technology-savvy, with the ability to streamline processes, enhance learning delivery through technology, and drive data-informed decisions that improve training effectiveness. Job Responsibilities Training Operations & Delivery Coordinate, schedule, and support end-to-end delivery of instructor-led and virtual training programs. Partner with trainers, Subject Matter Experts (SMEs), and business stakeholders to ensure seamless execution of learning activities. Facilitate and support live training sessions, including participant engagement, technical setup, and session recording. Ensure a high-quality learner experience across virtual and classroom-based learning environments. Learning Systems & Tools Management Administer and maintain Learning Management Systems (LMS), training portals, and content repositories. Manage the training content lifecycle, including upload, version control, distribution, and archival. Identify and implement process improvements and automation opportunities using tools such as Excel, Power Query, Power Automate, or similar platforms. Data, Reporting & Analytics Create and maintain dashboards and reports to monitor training performance, learner engagement, completion rates, and other key metrics. Analyze training data and provide actionable insights and recommendations to stakeholders. Ensure data accuracy, integrity, and consistency across learning platforms and reporting systems. Content & Learning Support Support training content localization activities, including coordination of reviews and translations. Assist with video editing and post-production of recorded learning sessions. Contribute to improving training materials for clarity, consistency, and learner engagement. Stakeholder Collaboration Collaborate with global and local teams, including HR, Operations, and Business stakeholders, to support learning initiatives. Provide operational support for new program launches and capability development projects. Perform additional learning operations and business support activities as assigned Education & Experience Bachelor’s degree or equivalent experience preferred. 1–3 years of experience in training coordination, learning operations, or similar roles. Experience supporting virtual and/or classroom-based learning programs. Technical Skills 1. Advanced proficiency in Microsoft Office, especially: - Excel (pivot tables, macros, dashboards, data analysis) - PowerPoint (training materials development) 2. Familiarity with automation tools (e.g., Power Automate, Power Query) is highly desirable. 3. Experience with LMS platforms and reporting tools (e.g., Power BI, Tableau). 4. Proficiency in webinar tools such as Microsoft Teams, Cisco Webex, or similar. 5. Basic knowledge of video editing tools and content authoring platforms is a plus.
