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HRTX
IT Support Analyst (Associate to Senior Level) | 14th Month Pay Guaranteed!HRTX • Makati City, Metro Manila, Philippines
IT Support Analyst (Associate to Senior Level) | 14th Month Pay Guaranteed!

IT Support Analyst (Associate to Senior Level) | 14th Month Pay Guaranteed!

HRTX • Makati City, Metro Manila, Philippines
10 hours ago
Job type
  • Quick Apply
Job description

Work Setup: Monday to Friday | Full Onsite (with the possibility of a hybrid setup) | Night shift may be required
Industry: Auditing Firm
Location: Makati

Key Responsibilities:

  • Provide technical support and troubleshooting assistance for hardware, software, applications, and IT-related issues reported by users.
  • Monitor, analyze, and resolve service requests, incidents, and technical concerns while ensuring timely and effective resolution.
  • Assist in the installation, configuration, maintenance, and support of IT systems, applications, and user access requirements.
  • Collaborate with internal IT teams, vendors, and business users to escalate and resolve complex technical issues.
  • Maintain accurate documentation of incidents, solutions, procedures, and knowledge base materials while supporting continuous improvement of IT support processes.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
  • At least 1 year of relevant experience in IT support, service desk, application support, or a related technology role.
  • Knowledge of troubleshooting practices, operating systems, hardware, software applications, and basic network concepts.
  • Familiarity with IT service management practices, ticketing systems, and enterprise applications; experience supporting accounting or audit-related applications is an advantage.
  • Strong customer service, analytical, communication, and problem-solving skills, with the ability to manage multiple priorities in a professional services environment.
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IT Support Analyst (Associate to Senior Level) | 14th Month Pay Guaranteed! • Makati City, Metro Manila, Philippines

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