Outbound Verification Specialist

About the Role

Were looking for a focused professional communicator to join our growing Verification this role youll make structured outbound calls to landlords property managers and employers across the US to verify applicant information as part of the multifamily housing screening process. Every call you make directly supports fair accurate and timely decisions for our clients and the people they serve.

This is not a sales collections or appointment-setting role. Youll follow a clear verification framework document what you learn accurately and move efficiently through a daily call queue making this an excellent fit for someone who is disciplined detail-obsessed and comfortable on the phone with US-based contacts.

What Youll Do

• Conduct structured outbound verification calls to landlords property managers and employers in the US

• Verify current and former lease arrangements on behalf of multifamily housing clients

• Verify current and former employment information for applicant screening purposes

• Gather supplemental information from clients and applicants as needed to complete verification records

• Accurately document all call outcomes responses and follow-up items

• Meet daily productivity and quality metrics consistently

• Participate in ongoing regulatory compliance and process training

• Perform additional duties as assigned in support of the broader Screening team

What Were Looking For

• Excellent spoken English with a clear neutral and professional phone presence this is a phone-heavy role with US-based contacts daily

• Strong typing speed (40 WPM) with accurate spelling and documentation habits

• Exceptional attention to detail verification work requires precision; errors have real consequences

• Ability to work through a structured daily call queue independently with minimal supervision

• Demonstrated discretion when handling sensitive personal and employment information

• Comfortable multitasking across different verification workflows and queues simultaneously

• Prior experience in BPO background screening tenant screening HR verification or a similar research/outbound calling role is a strong advantage

This position does not involve sales calls collections or appointment setting.

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1