Work Setup: Monday to Friday | Full Onsite (with the possibility of a hybrid setup) | Night shift may be required Industry: Auditing Firm Location: Makati Key Responsibilities: Provide technical support and troubleshooting assistance for hardware, software, applications, and IT-related issues reported by users. Monitor, analyze, and resolve service requests, incidents, and technical concerns while ensuring timely and effective resolution. Assist in the installation, configuration, maintenance, and support of IT systems, applications, and user access requirements. Collaborate with internal IT teams, vendors, and business users to escalate and resolve complex technical issues. Maintain accurate documentation of incidents, solutions, procedures, and knowledge base materials while supporting continuous improvement of IT support processes. Qualifications: Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. At least 1 year of relevant experience in IT support, service desk, application support, or a related technology role. Knowledge of troubleshooting practices, operating systems, hardware, software applications, and basic network concepts. Familiarity with IT service management practices, ticketing systems, and enterprise applications; experience supporting accounting or audit-related applications is an advantage. Strong customer service, analytical, communication, and problem-solving skills, with the ability to manage multiple priorities in a professional services environment.
IT Support Analyst (Associate to Senior Level) | 14th MonthPay Guaranteed! • Metro Manila, Philippines
Monday to Friday, 9:00 AM - 6:00 PM; Full Onsite.Manage day-to-day IT operations by ensuring the prompt resolution of hardware, software, network, and system issues while consistently meeting servi... Show more
Monday to Friday | Full Onsite (with the possibility of a hybrid setup) | Night shift may be required.Provide technical support and troubleshooting assistance for hardware, software, applications, ... Show more
Monday to Friday | Full Onsite (with the possibility of a hybrid setup) | Night shift may be required.Prepare and execute test plans, test cases, and test scripts to validate application functional... Show more
We are a fast-growing SaaS company that is changing the FinTech application development (non-OMS) landscape.We are looking for an IT Support Associate who has experience providing remote support fo... Show more
Oversee and maintain computer hardware, software, network and other peripherals.Resolve technical issues and respond on service requests in a timely manner.Endpoint support (Sophos, Intune, AD, M36... Show more
Monday to Friday | Full Onsite (with the possibility of a hybrid setup) | Night shift may be required.Partner with audit, tax, advisory, and corporate teams to gather, analyze, and document busines... Show more
Monday to Friday | Full Onsite (with the possibility of a hybrid setup) | Night shift may be required.Design, develop, and execute test plans, test cases, and test scripts for system implementation... Show more
We are hiring for a Senior Application Support Specialist for a client based in BGC.This is a Hybrid work following a nightshift schedule.Proficient in relational databases (preferably Microsoft S... Show more
A global SaaS technology organization is seeking a.Senior Technical Enablement Lead (AI & Support Operations).AI-enabled support innovation across customer-facing support teams.This role combin... Show more
The Service Desk / Desktop Support Analyst provides 24×7 IT support for both onsite and remote users, acting as the first point of contact for incidents and service requests.The role combines Servi... Show more
