Senior Application Support Specialist - Hybrid - BGC -Nightshift - Up to 110K

We are hiring for a Senior Application Support Specialist for a client based in BGC. This is a Hybrid work following a nightshift schedule. Salary is up to ₱110,000.00 based on experience. Requirements: Skills and Experience: Must have: 7 years of experience as an Application Support Proficient in relational databases (preferably Microsoft SQL Server, Snowflake is a plus) Experience with incident and problem management Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. Strong in agile delivery, with release management experience and engineering exposure Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail. E xperience or active personal learning in Artificial Intelligence Nice to have: Knowledge in cloud services, preferably AWS Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.) Experience in supporting SaaS systems (e.g. SAP) Knowledge in programming languages, Java and Python Experience in using ServiceNow, Jira, Confluence, or other similar tools Key Responsibilities: (NEW) Ensure smooth business application service operations by resolving issues in a timely manner. Facilitate smooth transition of application features from development to production environments. Actively develop continuous improvement initiatives and optimization of business application service operations. Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users Effectively communicate to stakeholders as part of incident/problem management. Manage escalations related to operational topics.