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Alorica
Learning Delivery ManagerAlorica • Makati City, Manila, Philippines
Learning Delivery Manager

Learning Delivery Manager

Alorica • Makati City, Manila, Philippines
2 days ago
Job description

Description

Job Description:

  • Makes recommendations to the client for curriculum and training approach improvements.
  • Work with operations to create value added training sessions and materials to meet company and client expectations.
  • Partner with Workforce Management Operations Management and Recruiting to design and execute staffing ramps during seasonal peak call times.
  • Deliver training to management level audiences including areas such as processes and systems policies and procedures behavioral coaching and mentoring time management leadership development etc.
  • Drives adherence to Operations Playbook standards.
  • Creates a disciplined training organization that mirrors operations and ensures all policies and procedures are correctly managed during new hire training.
  • Responsible for respective departments overall performance and for motivating team to exceed department goals and objectives.
  • Responsible for understanding and complying with all policies procedures and regulations relating to job duties.
  • Perform other duties as assigned by management



    Jobs qualifications
  • 4 years related training/operations experience inclusive of 1 years directly managing staff required.
  • 5 years related training/operations experience preferred.
  • Extensive work experience as a Trainer preferred.
  • Internal or external training experiences in a service industry call center environment preferred.




Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1

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Learning Delivery Manager • Makati City, Manila, Philippines

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