Customer Service Representative (K)

Position Overview:

The Customer Support Representative will serve as the first point of contact to customers and must be focused on providing excellent customer experience at all addition this person must have confidence to make quick and accurate decisions use independent judgement on unfamiliar customer needs foster great customer relationships and have the ability to determine when inquiries should be escalated.

Primary Responsibilities:

Answer & assist incoming customer inquiries via phone email and chat.

Assist customers with purchases

Keep updated on client product and be able to answer questions for customers

Help facilitate returns/exchanges

Admin responsibilities

Scheduling appointments

Collaborate with management teams to stay updated on new products services and policies

Record customer information within our customer service database

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the companys customer service policies

Other duties as requested

Qualifications:

Must be willing to work from 5a-8p MST

High School Graduate

2 Years work experience in call center or CSR in office position

Basic computer skills

Excellent communication skills

Must be at least 18 years of age

Able to work well with other departments

Engage customers professionally and friendly

Excellent people skills/customer service

Experience assisting customer via email chat and phone

Adherence to daily/weekly/monthly KPIs to achieve client satisfaction

Ability to create excellent customer relationships

Ability to multi-task

Required Experience:

Unclear Seniority

Employment Type : Contract
Experience: years
Vacancy: 1