Helpdesk Technician (TIAA)

Job Description

• Provide technical end-user support via telephone email or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls including but not limited to entering data into the database timely and accurately.

• Bachelors degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
• Prior Software Application support (e.g. Outlook etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system a strong advantage.
• Shift flexibility and schedule adherence are required for the position.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1