Client Engagement Manager

Be part of a high-performing global client experience team that partners with global businesses, delivering top-tier talent and creates transparent, sustainable workforce solutions internationally!

The Opportunity

As a Client Engagement Manager (Account Manager), you will play a key role in strengthening and expanding client relationships. Acting as a trusted advisor, you’ll champion service excellence across all engagements while proactively identifying opportunities to add value.

You’ll collaborate closely with a dynamic internal team to ensure smooth delivery, anticipate client needs, and continuously enhance the overall client experience.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.”- Senior Broker, ASW Philippines.

What You’ll Do

• Act as the trusted advisor and primary relationship owner for assigned clients, providing proactive support, strategic guidance, and an exceptional client experience.
• Build strong client partnerships by understanding business objectives, workforce needs, and growth plans, translating them into effective solutions.
• Lead client meetings, business reviews, and stakeholder discussions to showcase value, share updates, and identify opportunities for continuous improvement.
• Collaborate with internal teams to ensure seamless service delivery, alignment, and successful outcomes across client engagements.
• Proactively manage client needs, concerns, and escalations, driving timely resolutions while strengthening trust and satisfaction.
• Support onboarding of new client accounts, maintain accurate engagement records in HubSpot, and monitor client health to identify growth opportunities.
• Drive continuous improvement by identifying process efficiencies and partnering with leadership to deliver initiatives that enhance client and employee experiences.

Key Criteria

• Experience managing client relationships, client success & services, or client-facing projects within a consultancy, agency, professional services, or similar environment
• Exposure to HR/recruitment consulting is highly preferred.
• Experience in people management is essential.
• Proficiency in MS Office applications; experience with CRM platforms is a plus.
• Exceptional verbal and written communication skills, with strong English proficiency.
• Proven ability to build credibility, influence stakeholders, and develop strong relationships across all levels.
• Strong commercial acumen, organisational, project management, and prioritisation skills, with the ability to understand client needs and translate them into practical, value-driven solutions.
• Proven problem-solving, negotiation, presentation, and relationship management capabilities.

Work Setup:

• (BGC, Taguig): Fully onsite during probation, then shifting to 3x a week upon regularization.
• Must be able to work either morning or night shift; schedule flexibility is required.