Clinic Customer Care Specialist

The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients and customers through multiple communication channels including phone email messaging social media and other platforms. The role focuses on providing excellent customer service addressing patient concerns managing appointments documenting interactions and promoting the clinics products and services.

Key Responsibilities:

• Respond promptly and professionally to patient inquiries and concerns across various channels.
• Provide empathetic high-quality customer support and escalate complex issues when necessary.
• Schedule confirm and manage patient appointments while maintaining accurate records.
• Handle online consultation requests payment assistance and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups reminders promotions and marketing campaigns.
• Ensure accurate documentation data encoding and coordination with relevant departments.
• Follow company quality standards KPIs and customer service procedures.
• Maintain customer databases monitor service quality and provide feedback for process improvements.
• Stay updated on company products services policies and marketing initiatives.
• Attend meetings trainings and company events and provide support during holidays or as assigned.

Qualifications:

• Bachelors degree required.
• Customer service experience is preferred but not required.
• Proficiency in MS Office or Google Workspace.
• Knowledge of e-commerce online marketing sales and call center operations.
• Tech-savvy adaptable and able to learn new systems quickly.
• Willing to be assigned in Makati City( Proscenium/Rockwell Area)

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Required Experience:

Junior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1