.Resolving issues utilizing excellent customer service skills problem solving skills and technical skills
.Thinking/reasoning skills and a high level of individual judgment to ensure outcomes of customer satisfaction.
.Receive and respond to user inquiries and requests via telephone email and case tracking system professionally and with speed accuracy and proficiency.
.Produce quality work and results.
.Ensure fast and accurate turnaround of work.
.Solve problems using agreed upon procedures.
.Develop a comprehensive understanding and mastery of all tools.
.Remain updated on products policy procedure and other important operational issues.
.Perform other duties as assigned.
.To work in partnership with local management colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
.Follow agreed escalation procedures.
.To come in on time and on the scheduled shift and Breaks assigned by the people manager.
.Follow rest day schedule as assigned.
.Assists Service Desk Specialist in processing non complex work orders service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager
With or Without Service Desk Experience.
Can speak read and write in Dutch and French Language.
Willing to work 100% onsite.
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
Service Desk Analyst Dutch and French (Trilingual) • Taguig, Manila, Philippines
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