Customer Service Assistant

Description

of Duties:

· Execute the end-to-end order management process in accordance with established procedures for all assigned brands.

· Develop and implement new order management processes to support newly acquired brands, as required.

· Perform stock deployment to consignment stores based on approved stockholding analysis and inventory requirements.

· Coordinate with Sales and Warehouse teams to ensure timely, complete, and accurate order fulfillment.

· Monitor out-of-stock (OOS) items, perform root cause analysis (RCA), and provide timely reports and recommendations to improve product availability and support replenishment planning.

· Timely and accurate preparation of outright service level report.

· Process marketing material requests and sales support requirements, ensuring complete documentation and providing served and unserved reports.

· Process outright customer orders and coordinate delivery schedules with the Warehouse to minimize purchase order cancellations.

· In-charge with other administrative tasks such as encoding of allocation to create an Outbound for the JV’s stocks allocation, sales events and store transfer.

· Facilitate the quarterly pullout of non-moving stocks from consignment stores by providing inventory reports and coordinating with the Sales team.

· Support internal audit activities by reviewing and validating compliance with key warehouse processes.

Perform other duties and responsibilities as assigned by management

Requirements

· Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.

· At least 2 year of experience in Customer Service, Order Management, Supply Chain, or a related function.

· Strong analytical skills with high attention to detail.

· Good problem-solving, judgment, and decision-making abilities.

· Customer-focused with excellent coordination and communication skills.

· Proficient in Microsoft Office applications, particularly Excel, with strong data entry and reporting skills.

· Able to work effectively in a fast-paced environment and manage multiple priorities.