Discover your 100% YOU with MicroSourcing!
Position: IT Support
Location: Mall of Asia, Pasay City
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Thrive in a supportive workplace that values teamwork, collaboration, and professional growth.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement, with a clear pathway toward an IT Support Specialist role.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As an IT Support, you will:
- Monitor and manage the IT support queue to ensure support requests are resolved promptly and efficiently.
- Coordinate the procurement of IT hardware by raising purchase orders and liaising with vendors to ensure timely delivery.
- Maintain and update the IT asset management system, ensuring all hardware assets are accurately recorded and tracked.
- Review and code invoices related to IT hardware and services, ensuring accuracy and correct allocation to business functions.
- Create, update, and maintain comprehensive knowledge base articles and documentation to support IT operations and end-users.
- Collaborate with internal teams and third-party vendors to understand IT requirements and deliver effective support solutions.
- Maintain detailed records of procurement activities, asset updates, and invoice processing.
- Generate regular reports on IT support performance, procurement status, and asset management activities for management review.
- Deliver exceptional customer service by providing timely communication and technical support to end-users.
- Support continuous improvement initiatives by identifying opportunities to enhance IT support processes and documentation.
What You Need:
Non-negotiables
- Experience supporting IT service desk or IT support operations in a corporate environment.
- Experience with IT asset management and hardware procurement processes.
- Strong working knowledge of IT hardware, software, and end-user support.
- Excellent documentation skills, including experience creating and maintaining knowledge base articles.
- Outstanding communication, organizational, and customer service skills with the ability to work effectively with stakeholders and vendors.
Preferred skills/expertise
- Experience using asset management, procurement, or IT service management (ITSM) systems.
- Experience coordinating with third-party vendors and managing supplier relationships.
- Strong attention to detail with experience reviewing and processing invoices.
- Ability to prioritize multiple tasks while maintaining high levels of accuracy.
- Previous experience supporting enterprise IT environments and working within a collaborative IT team.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply.
