Aftersales Supervisor

Qualifications:

• Requires at least 3 years automotive service experience as either service advisor or partsman
• Preferable with experience in doing outbound telemarketing
• Understands service process
• Fluent in English, Filipino and Local Dialect
• Proficient with computer applications
• Able to write business letter / emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License

Duties & Responsibilities

Team Management:

o Supervising and leading a team of service advisors, technicians, and support staff.

o Hiring, training, and evaluating employees to ensure optimal performance.

o Setting performance goals and providing ongoing feedback and coaching to team members.

Customer Service:

o Ensuring a high level of customer satisfaction by addressing customer inquiries, concerns, and

complaints in a timely and professional manner.

o Monitoring service advisor interactions with customers to ensure excellent service delivery.

o Implementing customer service strategies to enhance the overall customer experience.

Workflow Management:

o Planning and scheduling service appointments to optimize workflow and minimize wait times.

o Assigning work orders to technicians based on skill level and workload.

o Monitoring progress on service jobs to ensure timely completion and quality workmanship.

Inventory and Parts Management:

o Overseeing inventory management, including ordering, stocking, and replenishing parts and

supplies.

o Monitoring parts usage and identifying opportunities to reduce costs and improve efficiency.

o Ensuring accurate tracking of parts and materials to minimize loss and waste.

Quality Assurance:

o Implementing quality control measures to ensure that all service and repair work meets

manufacturer standards and customer expectations.

o Conducting regular inspections of completed jobs to verify quality and identify any issues or

deficiencies.

o Addressing customer concerns regarding service quality and taking corrective action as

necessary.

Financial Management:

o Developing and managing departmental budgets, including revenue and expense forecasts.

o Monitoring key performance indicators (KPIs) such as service revenue, profitability, and

productivity.

o Identifying opportunities for revenue growth and cost reduction while maintaining service

quality.

Compliance and Safety:

o Ensuring compliance with industry regulations, safety standards, and environmental guidelines.

o Keeping abreast of changes in automotive technology, service procedures, and regulatory

requirements.

o Implementing safety protocols and training programs to minimize workplace accidents and

injuries.

Vendor and Supplier Relations:

o Building and maintaining positive relationships with vendors, suppliers, and service providers.

o Negotiating pricing and terms for parts, equipment, and services to achieve cost savings and

value-added benefits.

o Evaluating vendor performance and making recommendations for improvements or changes as

needed.

Reporting and Documentation:

o Generating reports on service department performance, including sales, productivity, and

customer satisfaction metrics.

o Maintaining accurate records of service transactions, warranties, and customer communications.

o Analyzing data and trends to identify opportunities for process improvement and business

growth.