Qualifications:
Duties & Responsibilities
Team Management:
o Supervising and leading a team of service advisors, technicians, and support staff.
o Hiring, training, and evaluating employees to ensure optimal performance.
o Setting performance goals and providing ongoing feedback and coaching to team members.
Customer Service:
o Ensuring a high level of customer satisfaction by addressing customer inquiries, concerns, and
complaints in a timely and professional manner.
o Monitoring service advisor interactions with customers to ensure excellent service delivery.
o Implementing customer service strategies to enhance the overall customer experience.
Workflow Management:
o Planning and scheduling service appointments to optimize workflow and minimize wait times.
o Assigning work orders to technicians based on skill level and workload.
o Monitoring progress on service jobs to ensure timely completion and quality workmanship.
Inventory and Parts Management:
o Overseeing inventory management, including ordering, stocking, and replenishing parts and
supplies.
o Monitoring parts usage and identifying opportunities to reduce costs and improve efficiency.
o Ensuring accurate tracking of parts and materials to minimize loss and waste.
Quality Assurance:
o Implementing quality control measures to ensure that all service and repair work meets
manufacturer standards and customer expectations.
o Conducting regular inspections of completed jobs to verify quality and identify any issues or
deficiencies.
o Addressing customer concerns regarding service quality and taking corrective action as
necessary.
Financial Management:
o Developing and managing departmental budgets, including revenue and expense forecasts.
o Monitoring key performance indicators (KPIs) such as service revenue, profitability, and
productivity.
o Identifying opportunities for revenue growth and cost reduction while maintaining service
quality.
Compliance and Safety:
o Ensuring compliance with industry regulations, safety standards, and environmental guidelines.
o Keeping abreast of changes in automotive technology, service procedures, and regulatory
requirements.
o Implementing safety protocols and training programs to minimize workplace accidents and
injuries.
Vendor and Supplier Relations:
o Building and maintaining positive relationships with vendors, suppliers, and service providers.
o Negotiating pricing and terms for parts, equipment, and services to achieve cost savings and
value-added benefits.
o Evaluating vendor performance and making recommendations for improvements or changes as
needed.
Reporting and Documentation:
o Generating reports on service department performance, including sales, productivity, and
customer satisfaction metrics.
o Maintaining accurate records of service transactions, warranties, and customer communications.
o Analyzing data and trends to identify opportunities for process improvement and business
growth.
Aftersales Supervisor • San Juan City, Metro Manila, Philippines
This role oversees the company's end-to-end after-sales operations, ensuring efficient billing, collections, documentation, loan processing, and customer support for property buyers.It is responsib... Show more
In this role you will manage and motivate teams to achieve collection and resolution targets while ensuring individual and group performance contributes to overall business goals.You will also hand... Show more
