FINRA Principal Consultant (Series 24)

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager - FINRA Principal, Series 24 Licensed

We are seeking a highly motivated and experienced FINRA Supervisor will manage (or Co-manage) a team of Agents with responsibility for the day-to-day operations of the team. Responsible for help to drive the team to deliver exceptional Member/Consumer experience while maintaining full FINRA compliance.

Responsibilities:

• Independently manage a team of investment specialists
• Hire, train, motivate, monitor, and coach team members
• Foster an environment focused on finding solutions to problems and innovative differentiators
• Ensure that the team is following procedures and providing first-rate customer service
• Monitor service levels, inbound volume and schedule adherence.
• Experience managing team member performance by defining clear goals, objectives, responsibilities, and priorities
• Ability to identify and escalate issues, and propose recommended solutions regarding process improvements for systems and procedures
• Monitors the day-to-day activities of functional areas to ensure compliance to internal policy, legal and pertinent regulations. Establishes, monitors, and maintains internal policies and procedures as well as business continuity plans
• Utilizes experience and specialized knowledge of specific functional areas and internal policies and procedures to respond to and make appropriate decisions to resolve the most complex situations referred by staff
• Participates in cross-functional projects as requested

Minimum & preferred experience and skills:

• Minimum Bachelors or Associate Degree or equivalent experience
• 2+ years of management experience preferred
• 5+ years general customer service experience
• 3+ years of experience in a Broker Dealer setting
• Call center or processing center management experience strongly preferred
• Experience hiring, training, motivating, monitoring, and coaching teams of customer service & processing employees
• Strong leadership and management skills to include experience in employee conflict resolution and development
• Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management
• Ability to react to change quickly and implement new processes & procedures
• Ability to work independently with little or no supervision
• Professional demeanor and excellent work habits are essential
• Financial services specific customer service experience preferred
• Understanding of Situational Leadership, high Emotional Intelligence
• Some evenings and weekend days may be required
• Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66
• Must have: Series 24 Active License (or ability & desire to pursue this credential immediately following hire)

• Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.