We’re looking for a Research Benefits Administrator to join our Insurance Operations team at MBPS. In this role, you are expected to serve as a Subject Matter Expert for Admin Advantage operations, handling complex and escalated cases while ensuring the accurate and timely completion of administrative and support tasks. The position also supports quality assurance, training, mentoring, and cross-functional collaboration to drive operational excellence across various workstreams.
Position Responsibilities:
Demonstrate full expertise in all Admin Advantage worktypes and processes
Handle special or escalated cases requiring advanced analysis and resolution
Act as a Subject Matter Expert (SME) for Admin Advantage operations
Perform quality checking and provide feedback to ensure accuracy and compliance
Support training and mentoring of team members
Resolve complex transactions across various Admin Advantage workstreams
Ensure timely and accurate completion of all support and administrative tasks
Collaborate with other functions (BAU teams) as part of cross-training initiatives
Required Qualifications:
Bachelor’s degree or equivalent
Strong proficiency in MS Office applications
Proven experience in Admin Advantage or benefit administration
Preferred Qualifications:
Strong analytical and problem-solving skills
Advanced knowledge of benefit administration processes
Attention to detail with a strong focus on quality and accuracy
Ability to handle complex and high-volume transactions
Effective communication and interpersonal skills
Coaching, mentoring, and training capability
High level of accountability and ownership
Strong organizational and time management skills
Adaptability and ability to work across multiple worktypes
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact <.
Working Arrangement
HybridResearch Benefits Administrator • Quezon City
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